Program Services Coordinator

San Mateo County Community College District•San Bruno, CA

1d•Onsite

About The Position

The San Mateo County Community College District is committed to achieving educational equity for all students. Detailed information about our student population, including student success data, is available on the District's Data Dashboard website. As outlined in our Future Focus Strategic Plan, SMCCCD is at a pivotal point in its work to deliver transformative education, advance equity, and serve as a pillar of innovation and community engagement across San Mateo County and the Bay Area. We promote a culture of belonging in which every student, staff, and faculty member feels seen, valued, and empowered. Our people are our greatest asset, and we are committed to an environment that attracts and retains talented employees while encouraging innovation at every level. We seek employees who value mentorship and thrive in a collegial, collaborative environment guided by a commitment to helping students achieve their educational goals. The successful candidate will be an equity-minded individual who demonstrates the ability to collaborate with faculty, classified staff, students, administration, and community partners to put students and public service for San Mateo County first. Campus: Skyline College Program Name: Veterans Resource & Opportunity Center (VROC) General Description Under direction, the Program Services Coordinator assists in the planning, coordination, and implementation of services, such as student recruitment, orientation, job skills assessments and job placement, special events, tours, individual and specialized programs and other support for current and potential program participants. Public contact is extensive and can include students, staff, other educational institutions, community and business representatives, governmental agencies and the general public, for the purpose of exchanging program information and services. A high degree of independent judgment and creativity is required to adequately represent the college and program, to serve as a technical resource person for the program, and to design original program components and services. Consequences of errors in judgment can be costly in public relations and in employee time; however, management controls limit the risk of more serious consequences. The Program Services Coordinator can lead the work of student assistants, proctors, and other staff as assigned.

Requirements

Bachelor's degree in business administration, sociology, human resources, or a closely related field OR an equivalent combination of education and experience
Successful experience of increasing responsibility in an educational, social services, human resources or related area
Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff
Experience with program planning, implementation, and evaluation
Experience with training and leading the work of others
Experience with research, formatting, assessment and preparation of data for reports and other materials
Experience with the use of a variety of computer software to track and monitor data
Demonstrated skills in oral and written communication, including public speaking
Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
Demonstrated skill in working as part of a customer service team

Nice To Haves

Knowledge of Specific program and related college services available to students and other potential participants
Knowledge of Applicable and available community, business, governmental, and educational resources
Skill in Oral communication, including public speaking
Skill in Written communication
Skill in Short- and long-range program and event planning, program and event implementation, coordination, and evaluation
Skill in Interviewing, assessment, and evaluation
Skill in Sensitive, respectful, and effective communication with people from diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds
Skill in Establishing and maintaining effective and efficient working relationships
Skill in Research, compiling and formatting a variety of data for reports
Skill in Use of the Microsoft Office Suite and web-based content management systems
Ability to Work effectively as part of a customer-service team

Responsibilities

Exchanges information with students, staff, other educational institutions, community and business representatives, vendors, governmental agencies and the general public regarding a variety of college programs, services, eligibility requirements, policies, timelines, required forms and other information
Travels to various off-site locations to confer with high schools, community service organizations, governmental agencies, businesses and other entities, and to recruit students into a college program
Makes presentations to small and large groups as a program and college representative
Participates in planning and implementation meetings with college and outside groups and representatives
Plans, conducts and participates in tours, job fairs, and program services in conjunction with management, faculty and other staff
Coordinates logistics and establishes timelines, required materials, online support services, facilities, publicity and other program and event needs
Plans joint events with other college departments and programs, and with outside business and community representatives
Serves as liaison between student program participants and various instructional and student services departments
Interprets language on student forms and printed information
Refers students to community, business, governmental and other resources
Conducts follow-up to determine student needs and available program services
Directs and coordinates the work of student assistants, test proctors and other staff as assigned
Assists students in determining existing job skills and the skill requirements of various career opportunities
Coordinates the administration of career assessments and diagnostic surveys
Meets with potential employers to identify current and future job placement opportunities, and to develop and modify jobs to provide suitable employment for students and other program participants
Coordinates introductions and follow-up for student job placements
Refers students to career and other counselors, instructional programs and to other college offices as appropriate
Researches and compiles statistical, narrative, financial, demographic and other data for regular and special reports to track program participation, recruitment effectiveness, student follow-up, retention and transfer rates, program evaluation criteria, career resources and job availability, employer profiles, and other information
Enters, modifies and retrieves online data
Uses a variety of software to compose, format and prepare correspondence, memoranda, publicity materials, surveys, brochures, flyers, bulletins, reports, presentations, and other materials
Sets up and maintains confidential and other files
Plans and coordinates lay-out, graphics, photography and other artwork, editing, printing, multimedia enhancements, web page information, distribution and other services in conjunction with other staff, students and/or vendors as appropriate
Performs other related duties as assigned