Customer Program Coordinator

Albers Aerospace•Richland Hills, TX

3d•$20 - $25•Onsite

About The Position

The Customer Program Coordinator serves as a primary point of contact between the Company and its customers, ensuring customer requirements are communicated, coordinated, and executed throughout the production and delivery process. This role works closely with Operations, Production, Logistics, Quality, and other internal teams to provide customers with timely and accurate information regarding order status, production schedules, delivery commitments, and issue resolution. The ideal candidate is highly organized, responsive, and customer-focused, with the ability to manage multiple priorities and coordinate across functions in a fast-paced manufacturing environment. This position requires strong communication and problem-solving skills, sound business judgment, and the ability to balance customer expectations with operational capabilities and company priorities.

Requirements

High school diploma or GED required.
3–5+ years of industrial, manufacturing, warehouse experience.
Strong problem-solving skills.
Clear and concise written and verbal communication skills.
Ability to handle multiple projects and deadlines efficiently.
Must be a U.S citizen.

Nice To Haves

Knowledge of Exostar is a plus.

Responsibilities

Serve as the primary day-to-day contact for assigned customers and maintain strong, professional relationships.
Coordinate with Operations, Production, Quality, Supply Chain, and Logistics to ensure customer requirements and commitments are met.
Monitor order and production status and proactively communicate delays, shortages, risks, and solutions to customers.
Coordinate customer orders, changes, returns, inquiries, and requests through resolution.
Participate in customer calls, shortage meetings, production reviews, program reviews, and other customer-facing meetings.
Support new business opportunities and negotiations by providing customer, production, delivery, and operational information.
Coordinate shipments and transportation activities, including scheduling, tracking, delivery requirements, and resolution of transportation issues.
Coordinate customer delivery schedules and negotiate adjustments when production, material availability, or other operational constraints require changes.
Maintain accurate customer, order, communication, and issue-resolution records and provide status reports as needed.
Identify opportunities to improve customer satisfaction, on-time delivery, production coordination, and overall operational efficiency.
Other related tasks as indicated by site leader.