Customer Program Coordinator II - Industrial Services

Envita Solutions • Indianapolis, IN

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About The Position

The Customer Program Coordinator II – Industrial Services coordinates scheduling and data analysis for hazardous, bulk industrial, and multi-part waste stream services. The position works closely with the Compliance/Profiling team to ensure waste streams are profiled, approved, and entered in the system before service is scheduled, while also supporting the broader Customer Program Coordinator functions. The role requires careful coordination with customers, vendors, transporters, disposal facilities, and internal teams, along with maintaining accurate service and program records. Health and safety are the top priority, and regular, predictable attendance is an essential function.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in customer service or an administrative support role.
• At least 1 year of experience scheduling or coordinating hazardous or industrial waste services.
• Strong analytical skills and attention to detail.
• Ability to manage time and prioritize tasks and responsibilities.
• Ability to collaborate across teams, especially Compliance/Profiling and Operations.
• Effective professional communication and relationship-building skills.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office, including Outlook, Word, and PowerPoint.
• Regular and predictable attendance.

Nice To Haves

• Environmental industry experience.
• At least 1 year of experience conducting data audits and analyzing data.
• Working knowledge of waste profiles, waste classification, and shipping documentation.
• DOT Hazardous Materials and RCRA training certification, or ability to obtain certification within 90 days.
• Advanced Excel skills.

Responsibilities

• Follow company health and safety policies, processes, and safe work practices at all times.
• Coordinate and schedule hazardous, bulk industrial, and multi-part waste stream services.
• Verify waste streams are profiled, approved, and set up in the system before scheduling services.
• Partner with the Compliance/Profiling team to resolve profile gaps, expirations, and recertifications.
• Confirm required service documentation, including manifests, bills of lading, and labels, is ready before service.
• Coordinate multi-vendor services, including transportation, containers, and disposal facility approvals.
• Coordinate with vendors and transporters regarding equipment, capacity, and lead-time requirements.
• Track scheduled services through completion and follow up on missed, delayed, or rejected loads.
• Analyze scheduling and waste stream data to identify trends, exceptions, and service risks.
• Audit waste stream, scheduling, and service records.
• Prepare and distribute scheduling and waste stream reports while maintaining high data integrity.
• Support process improvement and scheduling automation initiatives.
• Maintain contact, vendor, and waste stream information.
• Support monthly team operations.
• Coordinate and follow up on customer work orders and related documentation.
• Upload and maintain customer program data.
• Respond to internal and external inquiries.
• Perform additional duties and responsibilities as assigned, including continuing to develop in alignment with company values, competencies, and skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED