Customer Pickup Manager Assistant

American Furniture Warehouse•Thornton, CO

7d•Onsite

About The Position

The Assistant Customer Loadout Team Assistant Manager position involves ensuring efficient and safe customer pickups, managing team performance, and maintaining high customer service standards. This role requires a commitment to safety policies, effective communication, and the ability to train and develop team members. Responsibilities include appraising performance, establishing schedules, addressing customer complaints, delegating tasks, and ensuring accurate paperwork. The position also requires direct customer interaction, including greeting customers, confirming merchandise accuracy, and operating RF scanners.

Requirements

Ability to safely operate a company approved safety knife.
Must be able to learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
Adhere to the AFW asset protection policies and identify and prevent fraud.
Knowledge of and the ability to perform the correct lifting/team lifting techniques.
Ability to maintain a clean and professional appearance.
Ability to manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Addresses customer complaints and resolves problems as needed.
Coach employees on how to perform the correct Customer Check-In and Customer Return procedures.
Delegate tasks and responsibilities to appropriate personnel.
Communicates, leads, and develops teamwork with the Customer Loadout Team.
Ensure the correct paperwork/forms are filled out correctly.
Able to greet customers promptly and professionally.
Able to confirm that customer receives correct merchandise.
Able to work a radio frequency (RF) scanner.
Identifying and reading reports, tickets and UPC labels.
Able to communicate effectively with team members and supervisors.
All training provided by AFW.

Responsibilities

Safely operate a company-approved safety knife.
Learn, understand, and apply new technologies including iPads, Excel, Word, etc.
Adhere to AFW asset protection policies and identify and prevent fraud.
Perform correct lifting/team lifting techniques.
Maintain a clean and professional appearance.
Manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts, and vehicles.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Appraise employee performance, communicate goals and expectations, provide honest feedback, and coach team members.
Establish schedules and provide continual training to team members with an emphasis on safety and service.
Address customer complaints and resolve problems as needed.
Coach employees on how to perform correct Customer Check-In and Customer Return procedures.
Delegate tasks and responsibilities to appropriate personnel.
Communicate, lead, and develop teamwork with the Customer Loadout Team.
Ensure correct paperwork/forms are filled out correctly.
Greet customers promptly and professionally.
Confirm that customers receive correct merchandise.
Work a radio frequency (RF) scanner.
Identify and read reports, tickets, and UPC labels.