Customer Pickup Manager Assistant

American Furniture Warehouse•Thornton, CO

6d•Onsite

About The Position

The Assistant Customer Loadout Team Assistant Manager position requires lifting, griping, bending, kneeling, stooping and moving merchandise 8 hours or more daily. This role involves coordinating and working effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations. The position also requires appraising employee performance, communicating goals and expectations, providing honest feedback, and coaching team members. It involves establishing schedules and providing continual training to team members with an emphasis on safety and service, as well as addressing customer complaints and resolving problems as needed. The role includes coaching employees on correct Customer Check-In and Customer Return procedures, delegating tasks and responsibilities, and communicating, leading, and developing teamwork with the Customer Loadout Team. Ensuring correct paperwork/forms are filled out correctly is also a key responsibility.

Requirements

Ability to safely operate a company approved safety knife.
Must be able to learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
Adhere to the AFW asset protection policies and identify and prevent fraud.
Knowledge of and the ability to perform the correct lifting/team lifting techniques.
Ability to maintain a clean and professional appearance.
Ability to manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
Establishes schedules and provides continual training to team members with an emphasis on safety and service.
Addresses customer complaints and resolves problems as needed.
Coach employees on how to perform the correct Customer Check-In and Customer Return procedures.
Delegate tasks and responsibilities to appropriate personnel.
Communicates, leads, and develops teamwork with the Customer Loadout Team.
Ensure the correct paperwork/forms are filled out correctly.
Able to greet customers promptly and professionally.
Able to confirm that customer receives correct merchandise.
Able to work a radio frequency (RF) scanner.
Identifying and reading reports, tickets and UPC labels.
Able to have a flexible schedule and work all shifts, holidays, and weekends.
Able to communicate effectively with team members and supervisors.
Requires the ability to maneuver in confined and at times congested areas.
Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily.
Requires constant use of arms, hands, fingers, eyes, legs, and back.
Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and ability to handle/manipulate up to 250 lbs. frequently.
The Assistant Customer Loadout Team Assistant Manager position requires lifting, griping, bending, kneeling, stooping and moving merchandise 8 hours or more daily.
A pre-employment drug screen and pre-employment background check must be passed upon job offer.

Responsibilities

Safely operate a company approved safety knife.
Learn, understand, and apply new technologies including but not limited to ipads, excel, word, etc.
Adhere to the AFW asset protection policies and identify and prevent fraud.
Perform correct lifting/team lifting techniques.
Maintain a clean and professional appearance.
Manually manipulate furniture and merchandise to and from trucks, racking, containers, forklifts and vehicles.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
Appraise employee performance, communicate goals and expectations, provide honest feedback and coach team members.
Establish schedules and provide continual training to team members with an emphasis on safety and service.
Address customer complaints and resolve problems as needed.
Coach employees on how to perform the correct Customer Check-In and Customer Return procedures.
Delegate tasks and responsibilities to appropriate personnel.
Communicate, lead, and develop teamwork with the Customer Loadout Team.
Ensure the correct paperwork/forms are filled out correctly.
Greet customers promptly and professionally.
Confirm that customer receives correct merchandise.
Work a radio frequency (RF) scanner.
Identify and read reports, tickets and UPC labels.