Customer Pickup Lead

American Furniture Warehouse

22h

About The Position

The Customer Pickup Lead oversees warehouse staff and warehouse operations, supporting the timely flow of production work and maintaining operational, organizational, safety, and cleanliness standards. The role supervises a staff of 10–20 employees and is directly supervised by the Warehouse Manager. It includes mentoring and evaluating employees, recruiting and hiring in partnership with Human Resources, scheduling and assigning duties, approving payroll, coordinating training, and managing purchasing, inventory, maintenance, and other warehouse functions. The Lead also implements strategies to improve efficiency, profitability, and goal achievement; provides productivity reports and labor-planning input; and recommends equipment, fixtures, tools, or layout changes to improve workflow and performance. The position requires maintaining compliance with company policies and OSHA and DOT regulations, securing the facility during opening and closing, and overseeing warehouse cleaning and appearance. The Lead liaises with managers, customers, and employees and may be assigned other duties by management. Pay starts at $18.00 per hour and may be higher depending on experience. The position requires availability to travel and work beyond standard hours when necessary. A pre-employment drug screen, background check, and fit-for-duty exam must be passed upon job offer.

Requirements

Four-year college or university degree; or two to four years of related experience and/or training; or an equivalent combination of education and experience.
Experience as a Warehouse Manager, Store Manager, or in a similar role.
Budgeting and payroll experience.
Hands-on experience with STORIS software, Dispatch Track, and Microsoft Suite.
Excellent verbal and written communication skills.
Strong supervisory and leadership skills.
Strategic planning, critical-thinking, and problem-solving skills.
Excellent interpersonal and customer-service skills.
Ability to prioritize and delegate tasks, lead team meetings, and motivate others.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Ability to function in a fast-paced and sometimes stressful environment.
Analytical ability, including collecting and researching data, reading reports, and attention to detail.
Mathematical ability to perform basic arithmetic and calculate rates, ratios, and percentages and interpret bar graphs.
Reasoning ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to plan work, meet deadlines, and coordinate time-sensitive activities across personnel in multiple departments.
Ability to use computers for ordering, communication, documentation, scheduling, and maintaining shared-drive content; type at least 25 words per minute.
Advanced familiarity with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel, and advanced internet research skills.
Ability to travel and work beyond standard hours when necessary.
Must pass a pre-employment drug screen, background check, and fit-for-duty exam upon job offer.
Ability to maneuver in confined and sometimes congested areas.
Ability to stand, walk, stoop, and bend for eight hours or more daily, and to sit, stand, walk, stoop, and bend during the workday.
Ability to use arms, hands, fingers, eyes, legs, and back continuously.
Ability to lift, lower, push, and pull merchandise weighing up to 100 pounds and to handle or manipulate merchandise weighing up to 250 pounds frequently.
Ability to lift, grip, bend, kneel, stoop, and move merchandise for eight hours or more daily.

Nice To Haves

Certifications and licenses related to business and safety are preferred.

Responsibilities

Assist the Warehouse, Facility, Store, and Regional Managers in the successful and timely flow of production work.
Oversee Warehouse Associates and all areas of warehouse operations.
Coordinate and supervise warehouse staff and operations while ensuring compliance with company policies.
Recruit and hire employees in partnership with Human Resources.
Evaluate employees based on performance and other metrics.
Create schedules, approve payroll, and assign duties.
Manage warehouse purchasing, inventory, maintenance, and other operational functions.
Develop strategies to improve workplace efficiency and achieve goals.
Coordinate new-employee training and ensure ongoing training for current employees.
Maintain a safe working environment and compliance with OSHA and DOT regulations.
Maintain warehouse cleanliness to help prevent product damage.
Provide input on labor needs based on workflow and direction from management and Human Resources.
Complete accurate warehouse productivity reports for upper management.
Improve operational systems, processes, and policies in support of the organizational mission.
Recommend tools, fixtures, equipment, or layout changes to improve workflow, productivity, and employee performance quality.
Liaise between managers, customers, and employees.
Oversee warehouse opening and closing procedures, including securing doors, managing lights, and setting alarms.
Oversee daily warehouse cleaning and appearance, assigning cleaning duties as needed.
Organize the warehouse to maximize floor space and storage-racking utilization.
Perform other duties assigned by the Warehouse Manager, Store Manager, Regional Manager, CEO, President, or Operations Manager.