Customer Pickup Lead

American Furniture Warehouse•Firestone, CO

About The Position

The Customer Pickup Lead oversees warehouse associates and warehouse operations, helping ensure timely production flow, compliance with company policies, safe and orderly facilities, and a positive customer experience. The role supervises a staff of 10–20 employees and is directly supervised by the Warehouse Manager. It includes mentoring and evaluating employees, recruiting and hiring in partnership with Human Resources, creating schedules, approving payroll, assigning duties, and coordinating employee training. The lead manages and supports warehouse purchasing, inventory, maintenance, cleanliness, security, and organization. The role develops strategies to improve efficiency and achieve operational goals, prepares productivity reports for upper management, recommends changes to tools, equipment, fixtures, or layout, and coordinates with managers, customers, employees, and other departments. The position also requires maintaining compliance with OSHA and DOT regulations and being available to travel and work beyond standard hours when necessary. The starting pay rate is $18.00 per hour, with higher pay depending on experience. American Furniture Warehouse offers a full benefits package. Candidates must pass a pre-employment drug screen, background check, and fit-for-duty exam upon job offer.

Requirements

Excellent verbal and written communication skills.
Strong supervisory and leadership skills, with experience as a Warehouse Manager, Store Manager, or in a similar role.
Budgeting and payroll experience.
Hands-on experience with STORIS software, Dispatch Track, and Microsoft Suite.
Strategic planning, critical thinking, and problem-solving skills.
Excellent interpersonal and customer service skills.
Ability to prioritize and delegate tasks appropriately.
Ability to lead team meetings and motivate others.
Excellent organizational skills and attention to detail.
Strong time-management skills and a demonstrated ability to meet deadlines.
Ability to function in a fast-paced and sometimes stressful environment.
Ability to analyze, collect, and research data; read reports; and maintain close attention to detail.
Mathematical ability to perform arithmetic with whole numbers, fractions, and decimals; calculate rates, ratios, and percentages; and interpret bar graphs.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions in situations with limited standardization.
Ability to balance team and individual responsibilities and contribute to positive team efforts.
Business acumen, including understanding the business implications of decisions and awareness of profitability, the market, and competition.
Ability to resolve conflict constructively, maintain confidentiality, remain open to others’ ideas, and try new approaches.
Ability to follow policies and procedures and support company goals and values.
Sound judgment and timely decision-making, including explaining the reasoning for decisions and involving appropriate people.
Ability to plan work, meet deadlines, and coordinate time-sensitive activities across personnel in multiple departments.
Consistent attendance and punctuality.
Ability to navigate multiple computer systems, type at least 25 words per minute, use Microsoft Office Suite, conduct internet research, and use STORIS.
Ability to use computers regularly for ordering, communication, documentation, scheduling, and maintaining organizational content on shared drives.
Four-year college or university degree; or two to four years of related experience and/or training; or an equivalent combination of education and experience.
Ability to maneuver in confined and sometimes congested areas.
Ability to stand, walk, stoop, and bend for eight hours or more daily.
Ability to continuously use arms, hands, fingers, eyes, legs, and back.
Ability to lift, lower, push, and pull merchandise weighing up to 100 pounds and handle or manipulate merchandise weighing up to 250 pounds frequently.
Ability to lift, grip, bend, kneel, stoop, and move merchandise for eight hours or more daily.
Must pass a pre-employment drug screen, background check, and fit-for-duty exam upon job offer.

Nice To Haves

Certifications and licenses related to business and safety are preferred.

Responsibilities

Assist Warehouse, Facility, Store, and Regional Managers in maintaining the successful and timely flow of production work.
Oversee Warehouse Associates and all areas of warehouse operations.
Manage, coordinate, and supervise warehouse associates and operations to ensure compliance with company policies.
Recruit and hire employees in partnership with Human Resources.
Evaluate employees based on performance and other metrics.
Create schedules, approve payroll, and assign employee duties.
Manage warehouse purchasing, inventory, maintenance, and other operational functions.
Develop strategies to improve workplace efficiency and achieve goals.
Coordinate new-employee training and ensure ongoing training for current employees.
Maintain a safe working environment and ensure compliance with OSHA and DOT regulations.
Maintain warehouse cleanliness to prevent damage to products entering and leaving the facility.
Provide input on labor needs based on workflow and guidance from upper management and Human Resources.
Prepare accurate warehouse productivity reports for upper management.
Improve operational systems, processes, and policies in support of the organizational mission.
Recommend tools, fixtures, equipment, or layout changes to improve workflow, productivity, and employee performance quality.
Liaise between managers, customers, and employees.
Oversee warehouse opening and closing procedures, including securing exterior doors, managing lights, setting alarms, and locking doors.
Oversee daily warehouse cleaning and appearance, assigning cleaning duties as needed.
Organize the warehouse to maximize floor space and storage-rack utilization.
Carry out other duties assigned by the Warehouse Manager, Store Manager, Regional Manager, CEO, President, or Operations Manager.
Lead safety and security procedures and initiatives.
Be available to travel and work beyond standard hours when necessary.