Customer Pickup Coordinator

Turf Casa • Lakeway, TX

10d • Remote

About The Position

TurfCasa is hiring a remote Customer Pickup Coordinator to coordinate customer pickup arrangements with its on-site fulfillment team. The role supports TurfCasa, whose office is in Lakeway, Texas. It does not involve physical warehouse, delivery, installation, or facilities work. U.S.-based remote applicants are welcome, and employment eligibility for the applicant’s work location must be confirmed during hiring. The primary opening is full-time, though part-time candidates may be considered depending on staffing needs. Entry-level applicants are welcome, and paid training is provided.

The position pays $19.25–$22.50 per hour in base pay. Starting pay within that range depends on relevant skills and experience. Full-time employees receive 10 days of accrued paid time off and six paid holidays; part-time paid time off is prorated. Schedules are provided two weeks in advance where practical. A pay review takes place after 90 days, but a raise is not guaranteed. Employees may receive product discounts, subject to approved product margins. Benefits are administered under applicable company policies and eligibility terms.

Requirements

• Organized scheduling and reliable follow-through.
• Comfort learning remote collaboration tools, communicating with on-site teammates, and following approved processes.

Responsibilities

• Confirm pickup requests, order details, and customer contact information.
• Check readiness with the on-site team before communicating pickup arrangements.
• Track arrival updates and resolve scheduling questions through the appropriate team.

Benefits

• Paid training.
• Full-time employees receive 10 days of accrued paid time off and six paid holidays.
• Part-time employees receive prorated paid time off.
• Employee product discounts, subject to approved product margins.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed