Customer Operations Representative

RXO, Inc. • Ann Arbor, MI

1d

About The Position

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and resolve issues to help ensure a positive customer experience. You will support Sales in managing the branch’s key accounts and coordinate shipment information, appointments, tracking, customer updates, and related load and accounting entries. The role requires prioritizing daily account work and communicating shipment, billing, and follow-up issues to internal teams.

Requirements

• Excellent verbal and written communication skills.
• Self-motivated work style and ability to work well with minimal direct supervision or in a team environment.
• Ability to work in a fast-paced environment.

Nice To Haves

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training, and a general understanding of the transportation industry.
• Solid attention to detail and follow-up skills, with experience identifying and resolving problems.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments from inception to delivery and communicate shipment status to customers.
• Handle shipment issues and share information and updates with customers.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting, ensuring entries are accurate and complete.
• Communicate shipment, billing, and follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account focus, including load entry, tracking, and reporting.
• Monitor report cards.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed