Customer Operations Representative

RXO, Inc. • Atlanta, GA

3d

About The Position

The Customer Operations Representative supports Sales in managing branch key accounts and coordinates shipment activity from inception through delivery. The role enters loads and shipment-status notes, schedules pickup and delivery appointments, tracks shipments, communicates updates to customers, and resolves shipment issues. It also involves maintaining accurate and complete records in the Transportation Management System (TMS), preparing loads for accounting, communicating shipment, billing, and follow-up issues to the Sales Manager and Carrier Operations Group, prioritizing daily account workloads, and monitoring report cards.

Requirements

• Excellent verbal and written communication skills.
• A self-motivated work style and ability to work well with minimal direct supervision or in a team environment.
• Ability to work in a fast-paced environment.

Nice To Haves

• 1 year of sales or customer service experience.
• 1 year of related experience and/or training, and a general understanding of the transportation industry.
• Solid attention to detail and follow-up skills, with experience identifying and resolving problems.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments from inception to delivery and communicate shipment status to customers.
• Handle shipment issues and share information and updates with customers.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting, ensuring entries are accurate and complete.
• Communicate shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account focus, including load entry, tracking, and reporting.
• Monitor report cards.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed