Customer Operations Representative

RXO•Knoxville, TN

About The Position

As the Representative, Customer Operations, you will maintain reports, track shipments, and resolve issues to help ensure customers have a positive experience. You will support Sales with key accounts and coordinate shipment activity from load entry and pickup scheduling through delivery, customer communication, and preparation for accounting.

Requirements

Excellent verbal and written communication skills.
A self-motivated work style and the ability to work well with minimal direct supervision or in a team environment.
Ability to work in a fast-paced environment.

Nice To Haves

One year of sales or customer service experience.
One year of related experience and/or training, and a general understanding of the transportation industry.
Solid attention to detail and follow-up skills, with experience identifying and resolving problems.

Responsibilities

Support Sales with managing the branch’s key accounts.
Enter loads and confirm notes about shipment status.
Schedule pickup and delivery appointments with warehouses and customers.
Track shipments from inception to delivery and communicate shipment status to customers.
Handle shipment issues and share information and updates with customers.
Enter information into the Transportation Management System (TMS) and prepare loads for accounting, ensuring entries are accurate and complete.
Communicate shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group.
Prioritize daily workload and account-related activities, including load entry, tracking, and reporting.
Monitor report cards.