Customer Operations Representative

Hanline Group • Shelby, OH

20h • Onsite

About The Position

The Customer Operations Specialist serves as the primary operational partner for assigned customers, ensuring exceptional service, proactive communication, and seamless execution across R.S. Hanline. The role manages day-to-day customer operations while seeking opportunities to enhance the customer experience, improve service outcomes, and solve complex challenges. Through operational excellence, collaboration, and a deep understanding of customer needs, the position helps strengthen customer relationships, drive customer retention, and contribute to the continued success of both customers and R.S. Hanline.

Requirements

• High school diploma or equivalent required.
• At least 1 year of customer service, logistics, or related experience.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and ERP/order management systems.

Nice To Haves

• Associate’s degree preferred.
• Food manufacturing experience preferred.

Responsibilities

• Serve as the primary point of contact and operational partner for assigned customers, building trusted relationships through service, communication, and follow-through.
• Enter, validate, and manage customer orders, ensuring accuracy in pricing, order adjustments, documentation, and fulfillment requirements.
• Monitor orders through fulfillment and delivery, proactively communicating updates, delays, risks, or service changes to internal and external stakeholders.
• Understand assigned customers' business needs, priorities, and operational requirements to identify risks, solve challenges, and support customer success.
• Act as a liaison between customers and internal departments to align efforts and resolve customer concerns effectively.
• Use critical thinking and sound business judgment to evaluate customer requests, operational challenges, and opportunities to improve service and customer outcomes.
• Partner with customers and internal stakeholders on accounts receivable efforts, including collections, deductions, pricing disputes, claims resolution, and payment reconciliation.
• Analyze customer activity and service trends to identify opportunities for continuous improvement and customer retention.
• Document customer interactions, service issues, and resolutions while maintaining accurate records in company systems.

Benefits

• 401(k) or Roth IRA with fully vested 4% match
• Health insurance
• Dental insurance
• Vision insurance
• Flexible schedule
• Paid time off
• Floating holidays
• Growth opportunity
• Voluntary life insurance
• Short- and long-term disability
• Company-paid life insurance policy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED