Representative, Customer Operations

RXO • Charlotte, NC

3d

About The Position

As the Representative, Customer Operations at RXO, you will maintain reports, track shipments, and resolve issues to help ensure a positive customer experience. You will support Sales with key accounts, manage shipment information in the Transportation Management System (TMS), coordinate pickup and delivery appointments, communicate shipment updates, and prepare loads for accounting. The role requires prioritizing daily work across assigned accounts and coordinating with the Sales Manager and Carrier Operations Group on shipment, billing, and follow-up issues.

Requirements

• Excellent verbal and written communication skills.
• Self-motivated work style and ability to work well with minimal direct supervision or in a team environment.
• Ability to work in a fast-paced environment.

Nice To Haves

• One year of sales or customer service experience.
• One year of related experience and/or training, and a general understanding of the transportation industry.
• Solid attention to detail and follow-up skills, with experience identifying and resolving problems.

Responsibilities

• Support Sales with managing the branch's key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments from inception to delivery and communicate their status to customers.
• Handle shipment issues and share information and updates with customers.
• Enter information into the Transportation Management System (TMS) and prepare loads for accounting, ensuring entries are accurate and complete.
• Communicate shipment, billing, or follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account activities, including load entry, tracking, and reporting.
• Monitor report cards.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed