Customer Operations Representative

RXO • StLouis Park, MN

3d

About The Position

As a Customer Operations Representative at RXO, you will maintain reports, track shipments, and resolve issues to help ensure customers have a positive experience. You will support Sales in managing key branch accounts, coordinate shipment appointments and updates, enter and verify shipment information in the Transportation Management System, and prepare loads for accounting. The role requires prioritizing daily account work and communicating shipment, billing, and follow-up issues to the Sales Manager and Carrier Operations Group. Compensation is $21.64 per hour, and the role may also be eligible for bonus or commission pay. Actual compensation may vary based on experience and skill set.

Requirements

• Excellent verbal and written communication skills.
• A self-motivated work style and the ability to work well with minimal direct supervision or in a team environment.
• Ability to work in a fast-paced environment.

Nice To Haves

• One year of sales or customer service experience.
• One year of related experience and/or training, and a general understanding of the transportation industry.
• Solid attention to detail and follow-up skills, with experience identifying and resolving problems.

Responsibilities

• Support Sales with managing the branch’s key accounts.
• Enter loads and confirm notes about shipment status.
• Schedule pickup and delivery appointments with warehouses and customers.
• Track shipments from inception to delivery and communicate shipment status to customers.
• Handle shipment issues and share information and updates with customers.
• Enter information into the Transportation Management System (TMS), prepare loads for accounting, and ensure entries are accurate and complete.
• Communicate shipment, billing, and follow-up issues to the Sales Manager and Carrier Operations Group.
• Prioritize daily workload and account activities, including load entry, tracking, and reporting.
• Monitor report cards.

Benefits

• Paid time off, including up to 8 holidays and up to 2 floating Diversity Days; hourly employees can earn up to 13 days of PTO and salaried employees up to 15 days of PTO.
• Up to 40 hours of bereavement leave, up to 16 hours of volunteer time, jury duty leave, at least 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Health, prescription, dental, vision, basic and supplemental life, short- and long-term disability, accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity insurance.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Adoption assistance.
• Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, and Health Reimbursement Arrangement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed