Samsung Customer Operations Analyst
About The Position
The Customer Operations Analyst supports customer service, supply chain, warehouse, and order management operations by analyzing data, monitoring KPIs, and identifying opportunities to improve operational performance and customer satisfaction. This role uses advanced Microsoft Excel, SAP, WMS, and other business systems to analyze sales orders, inventory, parts availability, delivery schedules, and customer data while identifying operational risks and developing solutions to resolve issues. The Customer Operations Analyst partners with warehouse teams, Key Account Managers, Parts Warehouse, and other cross-functional stakeholders to manage customer accounts, coordinate shipments and RMAs, resolve customer issues and claims, and improve service delivery. The ideal candidate has experience in customer operations, supply chain, logistics, order management, or business analysis and brings strong analytical, problem-solving, communication, and data management skills.
Requirements
- Bachelor’s Degree in Business, Supply Chain, or equivalent experience
- Minimum 2 years of Customer Support or Supply Chain experience
- Excellent quantitative and analytical skills, with high attention to detail and accuracy
- Experience with SAP and WMS, or similar business systems and/or sales order management software applications
- Advanced experience in Microsoft Excel (Pivot tables, VLOOKUPs, Formulas, etc.) and other Microsoft Office products
Nice To Haves
- Experience in advanced Excel proficiency
- Experience in High tech, Telecom, or Consumer Electronics industry
Responsibilities
- Collaborate with warehouse managers/supervisors to ensure informational accuracy and integrity and present the data to operational leadership for decision-making
- Monitor and analyze key performance indicators (KPI) to evaluate the success of the operation
- Plan and implement processes to make sure corrective actions are resolved
- Analyze customer purchase behavior and feedback to enhance service and strengthen relationships
- Collaborate with key account managers to resolve customer issue/problem and expand existing relationships
- Identify sales solutions based on customer pain points and market research
- Maintain close contact with stakeholders to manage key accounts and ensure alignment with customer expectations.
- Evaluate operational risks affecting delivery timelines or service quality
- Create DO (Delivery Order) based on parts availability and/or allocation against customer Sales Orders
- Work with Parts Warehouse to align with customers’ needs, in regard to shipment schedules, RMA processing, customer claims, etc.
- Evaluate operational risks affecting delivery timelines or service quality
Benefits
- Paid weekly
- Next-day pay on demand with DailyPay
- Eligible for medical, dental, and vision benefits
- Eligible for 401k with company matching
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Paid Time Off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
