Analyst, Customer Operations

CJ Logistics•Des Plaines, IL

1d•Hybrid

About The Position

The Customer Operations Analyst is responsible for working with the customer to align expectations and operational performance. This position is responsible for identifying and executing on opportunities to improve on service and cost for the customer. The person in this role will manage and ensure execution of customer promotions and major events.

Requirements

Bachelor’s degree
3 years of experience in transportation or a service related position
Strong skills in MS Excel

Nice To Haves

Bachelor’s degree with specialization in Logistics, Transportation or Supply Chain Management
TMS experience
Google and MS PPT experience

Responsibilities

Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings
Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts
Respond to all Customer requests for information
Facilitate regularly scheduled customer phone meetings, including updating customer action item registers
Ensure customer promotions and events are communicated internally and executed flawlessly
Manage performance to Retailer expectations
Partner with CJL Warehouse and customer manufacturing shipping locations ensure volumes can be supported
Support Customer invoicing processes
May be required to be on call and work as part of a Saturday rotation
Perform other related job duties as assigned or required