Customer Operations Analyst

Flexcompute Inc.•Watertown, MA

About The Position

The Customer Operations Specialist owns provisioning and onboarding: getting every new customer access to the right products, seats, and entitlements quickly and correctly, and making sure they reach first value fast with no gaps. You are the operational bridge between Sales, our Application Engineers, and the customer, and the person who keeps access clean and accurate across the entire customer base. This is a high-ownership role with real room to grow. You will help build and maintain processes where little exists today.

Requirements

1 to 3 years in a customer-facing, operations, or coordination role (customer success, support, onboarding, sales operations, or similar).
Strong organization and attention to detail; you rarely let things slip.
Comfortable in Excel or Google Sheets, and quick to pick up new software tools.
Clear, professional communication with both customers and internal teams.
A self-starter who takes ownership and follows through without being chased.
Comfortable juggling many small tasks and deadlines at once.

Nice To Haves

Experience with HubSpot or another CRM.
Exposure to SaaS onboarding, provisioning, or customer success operations.
Familiarity with AI tools for organizing work and automating repetitive tasks.
Interest in, or exposure to, technical, engineering, or scientific products.
Experience documenting or improving a process.

Responsibilities

Own provisioning. Create, modify, and deprovision access across products, including seats, licenses, and credit entitlements, quickly and accurately.
Own onboarding. Run the handoff from Sales to Operations to Application Engineers so every new customer has an owner, a checklist, and a clear path to first value.
Keep access clean. Maintain accurate account records, entitlements, and contacts, and run regular audits so access always matches what each customer is entitled to.
Partner across the business. Work closely with Sales, Application Engineers, and the Deal Desk so customers move smoothly from close to provisioning to billing.
Be the frontline for access. First responder for access and entitlement requests, resolving what you can and escalating technical questions to the Application Engineers and Infrastructure team.
Surface signals. Flag at-risk and expansion-ready accounts to Sales and Customer Success from usage and onboarding data.
Improve the machine. Find the manual and error-prone steps in provisioning and onboarding and systematically remove them.
Stay close to customers. Spend regular face time with customers through check-ins and account reviews to confirm they are getting value and that renewals stay on track, surfacing risks early to Account owners.