Customer Operations Analyst

Agri-Mark/Cabot Creamery•Waitsfield, VT

3d•Hybrid

About The Position

The Customer Operations Analyst supports Agri-Mark’s commodity and ingredient businesses by managing inventory, customer operations, pricing, and supply chain activities. The role uses data-driven insights to optimize inventory utilization, product allocation, pricing accuracy, and customer fulfillment, and serves as a liaison among customers, sales, supply chain, operations, quality, finance, and transportation. The position helps align customer demand with inventory availability. The role requires three in-person office days per week, Tuesday through Thursday. The stated salary range is $64,000–$72,000.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations, Analytics, Finance, or a related field; equivalent experience may be considered.
Strong analytical, problem-solving, and decision-making skills.
Advanced proficiency in Microsoft Excel.
Experience with ERP, EDI, reporting, and business intelligence systems.
Strong communication and relationship-management skills, including the ability to work effectively with multiple teams and departments.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Ability to identify process improvements and use data to support business decisions.
Customer-focused mindset and commitment to operational excellence and continuous improvement.

Nice To Haves

Experience in supply chain, inventory management, pricing administration, customer operations, logistics coordination, business analytics, or related functions.
Power BI experience.

Responsibilities

Analyze inventory, demand, and production plans to optimize product allocation and customer fulfillment.
Develop reports, dashboards, forecasts, and KPIs to support business performance and decision-making.
Manage customer orders across ERP, EDI, eCommerce, and customer-specific systems.
Monitor inventory aging, storage utilization, and customer commitments to maximize inventory performance.
Partner with customers and cross-functional teams to align inventory availability with business needs.
Resolve order, inventory, service, pricing, deduction, and billing issues while maintaining customer satisfaction.
Support inventory reconciliations, audits, storage billing, and contract compliance activities.
Drive process improvements to enhance reporting, efficiency, scalability, and operational performance.
Lead and facilitate monthly business reviews with strategic business partners.
Maintain customer pricing programs, contracts, and related system data, ensuring pricing accuracy across orders, invoices, and customer agreements.
Support administration of contract, market-based, and formula pricing models.
Coordinate order fulfillment with customers, warehouses, carriers, and internal teams.
Manage shipment scheduling, inventory deployment, and warehouse routing activities.
Coordinate domestic and international shipments, including required documentation.
Communicate inventory availability, shipment status, and logistics requirements.
Resolve logistics issues and implement corrective actions to ensure service continuity.
Support efficient product movement through transportation and distribution optimization.