Customer Operations Analyst

JobGet

3d•Remote

About The Position

JobGet is redefining the future of hiring with its AI-powered platform, focusing on precision, speed, and real outcomes for both employers and job seekers. Serving diverse industries, JobGet leverages cutting-edge AI to match qualified candidates, automating key hiring processes. The company's mission is to help everyday workers thrive by providing accessible, frictionless hiring solutions. JobGet is built on core values of making a difference, teamwork, excellence, innovation, resilience, accountability, speed, respect, learning, and a strong sense of culture.

Requirements

0-3 years of experience in an analytical, operational, or customer-focused role (internships, academic projects, and relevant coursework count).
Data-driven problem solver who enjoys digging into information, identifying trends, and using insights to improve outcomes.
Comfortable working with data and spreadsheets (Excel or Google Sheets).
Strong attention to detail with the ability to manage complex workflows, maintain accurate data, and identify opportunities to improve processes.
A self-starter who takes ownership of projects, proactively identifies challenges, and follows through on solutions.
Curious about how technology, data, and recruiting come together to solve real business problems.
Strong written and verbal communication skills with the ability to collaborate across teams and clearly communicate findings, recommendations, and updates.
Comfortable working in a fast-paced environment where priorities evolve and processes are continuously improving.
Excited to become an expert in a SaaS platform and use data to help customers maximize the value they receive.

Nice To Haves

Experience with SQL, analytics tools, or data visualization.
Experience with startups, SaaS, recruiting technology, analytics, project management, or operations.

Responsibilities

Build and manage candidate pipelines for accounts, ensuring roles attract the right volume and mix of candidates.
Write and send candidate outreach, monitoring performance to ensure roles deliver results.
Closely monitor data on customer product adoption to ensure partners are maximizing the use of the product suite.
Utilize and examine data to solve customer problems, analyze trends, and inform decision-making.
Become an expert on the RippleMatch platform, keeping roles and settings current.
Manage projects that advance account-specific and Customer Success team objectives.
Collaborate with Customer Success Managers to ensure strong ROI for customers and support ad hoc customer requests.
Solve customer issues with product-focused solutions and relay feedback for product improvements.
Keep candidate pipelines accurate and moving to help students land desired roles.