Customer On-Site - Maumelle, AR
About The Position
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and the client's on-site leadership team. You will provide operational oversight to drive service delivery and represent Traba inside the facility by managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring communication between workers, site supervisors, and Traba's internal operations team. The role requires professionalism and relationship-building skills while managing multiple priorities in a fast-paced warehouse or manufacturing environment. This position is for the weekend shift, Friday through Sunday, 5:00 AM to 5:30 PM. It is a short-term peak-season placement from November 13 through Christmas. Compensation includes competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
Requirements
- High school diploma or equivalent required.
- English proficiency required.
- 1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills, including email and in-person communication.
- Professional demeanor and ability to represent Traba with workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable manner, with the ability to coach workers and confidently enforce standards.
- Organized, detail-oriented, and a proactive problem solver.
- Comfortable working in fast-paced, dynamic warehouse environments.
Nice To Haves
- Associate's or bachelor's degree preferred.
Responsibilities
- Build relationships with site supervisors and workers, providing timely updates, feedback, and support; serve as the primary relationship owner for supervisors and key facility contacts.
- Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires; oversee worker vetting, drug testing, and onboarding end-to-end.
- Assist workers with clock-ins, pay questions, and performance feedback; manage on-site worker performance and escalate issues to internal teams as needed.
- Communicate updates, attendance issues, and staffing changes among the client site, Traba Operations, and Worker Support teams.
- Identify and flag worker performance concerns or site challenges early, proactively work to resolve them, and handle incident management and escalations.
- Support day-to-day site operations, ensure adequate staffing coverage and a positive worker experience, manage shifts and schedules, and distribute and manage PPE.
- Identify and drive wallet expansion opportunities within the account.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
