Customer On-Site - Wilmington, DE
About The Position
As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and the client's on-site leadership team. You will provide dedicated operational oversight to drive service delivery and represent Traba inside the facility. The role involves managing day-to-day worker support, coordinating onboarding and scheduling, and ensuring smooth communication among workers, site supervisors, and Traba's internal operations team. This customer-facing role requires professionalism and the ability to build strong relationships while managing multiple priorities in a fast-paced warehouse or manufacturing environment. Compensation includes competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
Requirements
- High school diploma or equivalent required.
- English proficiency required.
- 1–2+ years of experience in operations or customer-facing environments, such as staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination.
- Strong interpersonal, verbal, and written communication skills, including email and in-person communication.
- Professional demeanor and ability to represent Traba with workers and client stakeholders.
- Polished and presentable in a customer-facing environment.
- Warm, friendly, and approachable manner, with the ability to coach workers and confidently enforce standards.
- Organized, detail-oriented, and proactive problem-solving ability.
- Comfort working in fast-paced, dynamic warehouse environments.
Nice To Haves
- Associate's or Bachelor's degree.
Responsibilities
- Build relationships with site supervisors and workers, providing timely updates, feedback, and support; serve as the primary relationship owner with supervisors and key facility contacts.
- Facilitate worker onboarding, introductions, and first-day check-ins; coordinate interviews and start schedules for new hires.
- Oversee worker vetting, drug testing, and onboarding end-to-end.
- Assist workers with clock-ins, pay questions, and performance feedback; manage on-site worker performance and escalate issues to internal teams as needed.
- Communicate key updates, attendance issues, and staffing changes among the client site, Traba Ops, and Worker Support teams.
- Identify and flag worker performance concerns or site challenges early, work proactively to resolve them, and handle incident management and escalations.
- Support day-to-day site operations, maintain adequate staffing coverage, and promote a positive worker experience.
- Manage shifts and schedules, and distribute and manage PPE.
- Identify and drive account wallet expansion opportunities.
Benefits
- Competitive hourly base pay.
- Performance-based incentives tied to attendance, shift completion, and overall account health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
