Customer Marketing Lead

Notion is seeking an experienced Customer Marketing leader to join their team and take on the responsibility of defining and scaling the customer marketing function. The role involves developing strategies and tactics to make Notion customer-centric, activate the customer community, and shape the customer experience. The successful candidate will have a unique opportunity to work with a customer community unlike any other in software, with millions of users and fiercely passionate customers. Key responsibilities include developing and executing a customer advocacy strategy, building relationships with customers, and crafting customer campaigns to improve engagement and loyalty.

• Define the customer marketing function at Notion
• Scale customer advocacy programs such as stories, testimonials, and references
• Scale core customer programs such as Customer Advisory Board and customer-centric campaigns
• Develop strategies and tactics to make Notion customer-centric
• Activate the customer community and shape the customer experience
• Develop and execute a customer advocacy strategy, including managing the customer reference program
• Build relationships with customers and gather feedback through the Customer Advisory Board and other community initiatives
• Craft customer campaigns, reviews, and ratings programs to improve customer engagement and loyalty

• 5+ years of hands-on customer marketing experience
• Experience working in the software or B2B technology industry
• Proven success in developing and executing effective customer advocacy programs
• Experience building customer relationships, managing customer feedback, and conducting interviews
• Demonstrated ability to lead customer-centric campaigns
• Excellent problem-solving and communication skills
• Ability to work collaboratively with sales, brand, content, and product teams in a fast-paced environment
• Understanding of demand generation and growth marketing strategies
• Experience with Notion or other no-code/low-code tools (Nice to have)
• Experience with design, writing, and creative thinking skills (Nice to have)

• Competitive cash compensation
• Equity
• Development and execution of a customer advocacy strategy
• Building relationships with customers and gathering feedback through the Customer Advisory Board and other community initiatives
• Crafting customer campaigns, reviews, and ratings programs to improve customer engagement and loyalty
• Opportunity to work with a customer community unlike any other in software
• Opportunity to work with customers who are fiercely passionate about how Notion has changed their work and personal lives
• Opportunity to shape the customer experience at Notion
• Opportunity to work in a fast-paced environment with a diverse and creative team
• Opportunity to make software toolmaking ubiquitous
• Equal opportunity employer
• Commitment to providing reasonable accommodations for individuals with disabilities
• Highly competitive compensation based on location, role's scope and complexity, and candidate's experience and expertise