Customer Loyalty Representative - On Site

Anticimex Carolinas•OCEAN ISL BCH, NC

7d•Onsite

About The Position

Strand Termite & Pest Control is seeking a full-time Customer Service Representative to join their growing team. This role serves as the primary contact and face of the company for customers, providing timely, upbeat, and friendly customer service. The representative will help customers schedule appointments, assist with general billing questions, and ensure customers feel valued and appreciated. This position is ideal for someone who enjoys customer service in a fast-paced environment.

Requirements

Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
Strong verbal and written communication skills
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)

Nice To Haves

A knack for outside-the-box thinking and a love of problem-solving & creativity
Call center experience preferred

Responsibilities

Provide awesome customer service in a timely, upbeat, and friendly manner.
Help customers schedule appointments.
Assist with general billing questions.
Provide an overall great experience in helping the customer with their needs.
Make the customer feel valued and appreciated after each interaction.
Handle customer calls, answer questions, schedule services, and address concerns.
Assist technicians with customer accounts.
Make outbound calls regarding billing and setting up appointments.
Monitor emails and respond to customers via email in a timely fashion.
Deliver a great customer experience every time.
Deescalate calls or direct them to the proper department for assistance.
Communicate closely with the field team, managers, sales team, and other departments.
Educate customers on service plans, minor pest knowledge, and general information on Strand Termite & Pest Control.
Assist teammates and managers whenever needed.
Practice honesty, integrity, and passion every day.
Resolve a customer's call or email in a timely and accurate fashion.
Communicate and share information professionally and kindly among other teammates while following the manager's instructions.
Take the initiative to research, investigate, and come up with solutions to solve customer problems.
Utilize and become familiar with technology new and old, including Microsoft Teams, Outlook, Front, and Pest Pac.