Customer Loyalty Representative - On Site

Anticimex Carolinas•Matthews, NC

7d•Onsite

About The Position

As a full-time Customer Loyalty Representative, you're the contact and face of the company for our customers. You will provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you! Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercial and residential clients with the most efficient, accommodating, and environmentally friendly service possible. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Requirements

High school diploma or GED.
Two or more years of administrative/office experience
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi-task and thrive in a fast-paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused.
Strong verbal and written communication skills

Nice To Haves

A knack for outside-the-box thinking and a love of problem-solving & creativity
Minimum of 1 year of call center experience.
Associate degree

Responsibilities

Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center
Answer billing questions, schedule services, address concerns
Assist technicians with customer accounts.
Make outbound calls regarding billing and setting up appointments
Monitor emails and respond to customers via email in a timely fashion
Delivery of a great customer experience every time
Deescalate calls or direct them to the proper department for assistance
Communicate closely with the field team, managers, sales team, and other departments
Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
Assist your teammates and managers whenever needed