Customer Logistics Specialist

Red Gold Careers-Direct Hire Opportunities Available • Elwood, IN

46d • Onsite

About The Position

This role is responsible for managing customer accounts, processing orders, resolving order issues, and ensuring efficient equipment utilization. The specialist will interact with customers, sales managers, drivers, and other departments to ensure smooth logistics operations. A key aspect of the role involves adhering to company policies, procedures, and safety regulations, including DOT requirements. The position also requires attention to food safety and quality plan requirements.

Requirements

• High School Diploma
• 1 year working with the public (e.g., customer service or food service)
• Computer skills - Microsoft Windows, MS Office (especially Excel)
• Computer entry experience valuable, but not required
• Carefulness
• Cooperation
• Customer Service Orientation
• Sociability
• Striving
• Teamwork
• Work Discipline
• Good communication skills
• Quick learner
• Ability to prioritize
• Multi-task oriented
• Proactive

Responsibilities

• Customer Account Administration: Solicit customers, enter all customer loads into the system, and build relationships with customers, shippers, and consignees. Communicate with customers via email, telephone, fax, etc. Identify and correct deficiencies with customer orders. Assist sales managers with assigned accounts. Track transportation (delivery time, pick-up time, etc.). Analyze daily/weekly queries and reports related to customer accounts. Maximize negotiated rates with customers and communicate service needs to sales, driver managers, and drivers.
• Order Processing: Ensure all customer window times, directions, phone numbers, billing information, and other necessary data for customer loads are entered into the system. Manage customer on-time pick-up and on-time delivery. Enter standard business orders received via email/telephone/fax. Handle special customer-specific documentation needs. Review orders for errors. Log all incoming faxed orders.
• Order Issue(s) Resolution: Analyze issues with orders using the Order User Hold Report. Resolve issues by communicating with other departments regarding customer needs. Revise orders when needed. Release resolved orders. Process RMAs.
• Equipment Utilization: Book enough business to meet utilization numbers required for the company plan. Minimize deadhead on all trucks. Manage trailer pools as needed.
• Policies and Procedure Management: Ensure all DOT safety rules and hours of service policies are followed, as well as all company policies and procedures.
• Food Safety and Quality: Responsible for monitoring, record keeping, and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and prerequisite program requirements. Responsible to report food safety and quality issues to management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED