Customer Logistics Manager - Dedicated Transportation

Ryder Supply Chain Solutions • Irwindale, CA

1d • $70,000 - $80,000

About The Position

The Customer Logistics Manager oversees day-to-day operations within an assigned function and is responsible for operations and account management. The role leads direct reports and ensures daily operational goals are met. The manager represents Ryder to customers and internal stakeholders, supports customer satisfaction, and manages planning, scheduling, employee performance, health and safety, and regulatory compliance. Off-shift support may be needed during a critical customer network disruption or crisis.

The position requires strong logistics and manufacturing knowledge, advanced MS Office skills, and the ability to manage complex issues, make timely decisions, communicate effectively, and work independently or collaboratively in a fast-paced environment. A high school diploma or GED and relevant logistics, supply chain, warehouse, or related experience are required; a bachelor's degree in business, logistics, or supply chain is preferred.

Ryder describes its culture as based on respect, collaboration, innovation, and safety, and offers professional development and training. The posted salary range is $70,000–$80,000. The position may also be eligible for annual bonus, commission, and/or long-term incentives depending on level and type. Full-time benefits include health and welfare coverage, paid time off, and a 401(k) retirement savings plan.

Requirements

• High school diploma or GED required.
• At least two years of relevant experience in supply chain, logistics, warehousing, or an industry-related field required.
• At least one year of direct supervisory or leadership experience required.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Access required.
• Advanced logistics industry knowledge required.
• Advanced knowledge and understanding of customer/company local and federal regulations required.
• Intermediate fundamental knowledge of supply chain management components required.
• Advanced knowledge of manufacturing and production required.
• Ability to work within international functional teams.
• Strong analytical ability to address unusual and difficult problems.
• Demonstrated technical and professional skills in a job-related area.
• Ability to make decisions in a timely manner.
• Strong oral and written communication skills.
• Ability to build and maintain professional relationships across organizational levels.
• Ability to work independently and as part of a team.
• Flexibility, self-direction, and effectiveness in a fast-paced environment.
• Multitasking ability, strong organization, and excellent time-management skills.
• Detail orientation and excellent follow-up practices.
• Willingness to provide off-shift support during critical customer disruptions or crises.
• Commitment to Ryder’s core values of trust, innovation, expertise, collaboration, and safety; ability to embrace and use technology in daily work.

Nice To Haves

• Bachelor's degree in business, logistics, or supply chain preferred.

Responsibilities

• Manage customer service satisfaction and expectations.
• Manage staffing performance and the development of exempt and non-exempt employees.
• Manage day-to-day planning and scheduling.
• Manage health and safety.
• Ensure compliance with state, local, and federal regulations.
• Oversee day-to-day operations and account management within the assigned function.
• Lead direct reports and support attainment of daily operational goals.
• Provide off-shift support during critical customer network disruptions or crises.
• Perform other duties as assigned.

Benefits

• Comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family, and parental leave.
• 401(k) retirement savings plan with company match.
• Discounted stock purchase options.
• Performance-based annual cost-of-living increases.
• Comprehensive training and professional development opportunities.
• Additional paid time off day for military veterans.
• Potential eligibility for annual bonus, commission, and/or long-term incentive plan, depending on role level and type.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED