Customer Logistics Manager - Dedicated Transportation

Ryder•Maple Grove, MN

20h

About The Position

Ryder is hiring a Customer Logistics Manager for its Supply Chain Solutions division in Maple Grove, Minnesota. The role oversees day-to-day operations within an assigned function and is responsible for operations and account management, including leading direct reports and achieving daily operational goals. The position is salaried, with an annual salary range of $70,000–$75,000 based on experience. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m., with flexibility to work additional days and hours to meet business needs. Off-shift support may be needed during critical customer network disruptions or crises. The manager works with internal teams and customers to maintain service, manage operational planning, staffing and performance, and ensure health, safety, and regulatory compliance. Ryder describes a culture centered on respect, collaboration, innovation, safety, employee growth, and having a voice in the workplace.

Requirements

High school diploma or GED required.
Two or more years of relevant experience in supply chain, logistics, warehousing, or an industry-related field required.
One or more years of direct supervisory or leadership experience required.
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, and Access) required.
Advanced logistics industry knowledge required.
Advanced knowledge and understanding of customer/company local and federal regulations required.
Intermediate fundamental knowledge of supply chain management components required.
Advanced knowledge of manufacturing and production required.
Ability to work within international functional teams.
High analytical ability to address unusual and difficult problems.
Demonstrated technical and professional skills in a job-related area.
Ability to make decisions in a timely manner.
Strong oral and written communication skills.
Ability to build and maintain professional relationships across organizational levels, including peers, work groups, customers, and supervisors.
Ability to work independently and as part of a team.
Flexibility and self-direction in a fast-paced environment.
Ability to multitask; strong organization and time-management skills.
Detail-oriented, with excellent follow-up practices.
Flexibility to work additional days and hours to meet business needs.

Nice To Haves

Bachelor’s degree in Business, Logistics, or Supply Chain preferred.
Transportation leadership experience preferred.
Driver management experience preferred.

Responsibilities

Manage customer service satisfaction and expectations.
Oversee staffing, performance management, and development of exempt and non-exempt employees.
Manage day-to-day planning and scheduling.
Manage health and safety.
Ensure compliance with state, local, and federal regulations.
Lead direct reports and achieve daily operational goals in the assigned functional area.
Oversee day-to-day operations, including operations and account management.
Provide off-shift support during critical customer network disruptions or crises.
Perform other duties as assigned.

Benefits

Medical, dental, and vision benefits beginning after 30 days.
401(k) savings plan with company match.
Discounted employee stock purchase options.
Employee discounts on tools, cars, appliances, travel, and other items.
Paid major holidays.
Paid time off within the first year.
Up to 12 weeks of paid maternity leave.
Life insurance and disability insurance options.
Paid time off for vacation, illness, bereavement, family leave, and parental leave.
Tax-advantaged 401(k) retirement savings plan.
The position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type.