Customer Lifecycle Manager | Eastern US

CM.com • New York, NY

4d • Hybrid

About The Position

We turn every customer interaction into an opportunity. We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person. “The entire customer journey. One platform”

Requirements

• 5+ years of experience in customer success, account management, implementation, or service delivery, ideally in SaaS or a technology-enabled service business.
• A track record of owning the customer relationship post-sale — onboarding, adoption, renewals, and escalation management — with measurable retention and growth outcomes.
• Experience with CRM and customer success tooling (e.g., Salesforce, Gainsight, or similar), and comfort working cross-functionally with Support, Product, and Engineering.
• Fluent in English; based in or near the Midwest or Eastern US, with flexibility to travel to customers and to our Breda, NL headquarters as needed.
• Genuinely curious about AI: You’re actively experimenting with the newest models / products to supercharge yourself at work.

Responsibilities

• Own end-to-end onboarding for new NA customers, coordinating kickoff, implementation, and go-live so customers reach first value quickly and reliably.
• Serve as the primary point of contact for service, delivery, and support across the existing NA customer base, resolving issues and coordinating with Support, Product, and Engineering to close the loop.
• Build and manage renewal, adoption, and health-tracking processes that surface risk early and identify expansion opportunities across the portfolio.
• Partner with Sales, Marketing, and Product leadership to translate customer feedback and lifecycle data into scalable playbooks that support CM.com’s growth in North America.
• Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.

Benefits

• A unique 3-days Global Onboarding program in our Headquarters in the Netherlands, a deep dive into the culture of CM.com .
• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and development in a fast-paced, innovative environment.
• A collaborative and inclusive company culture that values diversity and creativity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed