Customer Lead

Quorso•New York, NY

1d•$120,000 - $160,000

About The Position

The Customer Lead owns a portfolio of contracted relationships with large enterprise retail customers. This is an account ownership role, not a support role, with responsibility for managing client relationships, keeping work moving, and identifying risks before they escalate. The position offers day-to-day autonomy and the opportunity to own a meaningful book of business. The Customer Lead runs regular working sessions, builds relationships across client organizations, leads strategic planning and quarterly business reviews, and manages account projects in coordination with internal teams and client stakeholders. The role also partners with the Implementation Manager to connect client needs with delivery, monitors account health, handles operational account-management work, and looks for ways to improve how Quorso and its clients work. Quorso describes its working approach as outcome-focused, curious and innovative, and grounded in high expectations supported by honest feedback, practical support, and room to grow. The stated base salary range is $120,000–$160,000 per year, with eligibility for bonus or variable pay and equity. Benefits include medical, dental, and vision insurance, a 401(k), paid time off, paid holidays, paid parental leave, and other benefits.

Requirements

At least 4 years of experience managing relationships with large enterprise customers.
Strong project-management ability, including managing several projects at once, coordinating internal and external stakeholders, and keeping delivery on track.
Ability to work across complex client organizations, align stakeholders with different priorities, and keep senior stakeholders informed.
A track record of taking ownership and driving initiatives to measurable outcomes without waiting to be asked.
Clear, confident communication skills, including the ability to run effective meetings and earn clients’ trust independently.

Nice To Haves

Experience owning or supporting renewal conversations with enterprise customers.
Comfort with data and the ability to build clear reports and turn account metrics into a business case for client leadership.
Hands-on experience in retail store operations or distribution centers, with an understanding of retail teams’ work and pressures.

Responsibilities

Own accounts end to end, including running weekly working sessions, managing client relationships, and making day-to-day decisions with autonomy.
Build trusted relationships with client users and senior decision-makers, connecting daily work to clients’ strategic goals.
Prepare and lead client meetings, set agendas, drive discussions, and establish clear next steps and owners.
Lead strategic planning sessions and quarterly business reviews (QBRs).
Plan and run account projects, coordinate internal teams and client stakeholders, and keep delivery on time and in scope.
Partner with the Implementation Manager to keep builds on track and connect client needs with what is delivered.
Monitor account health across the portfolio, identify risks early, and recommend how to address them.
Manage operational account work, including support tickets, bug triage, and routine requests.
Identify and test better ways of working with clients and within Quorso.