Customer Lead

Quorso•New York, NY

9d•$120,000 - $160,000

About The Position

The Customer Lead owns a portfolio of contracted relationships with large enterprise retail customers. This is an account ownership role, not a support role, with responsibility for managing client relationships, keeping work moving, identifying risks early, and making day-to-day decisions with autonomy. The position works closely with clients and internal teams to align delivery with customer needs and strategic goals. The Customer Lead runs recurring working sessions, prepares and leads client meetings, leads strategic planning sessions and QBRs, and coordinates projects across client stakeholders and Quorso teams. The role also includes account health monitoring and operational account management, including support tickets, bug triage, and routine requests. The person in this role is expected to seek better ways of working and test new ideas. The base salary range is $120,000–$160,000 per year. The role is also eligible for bonus or variable pay and equity. The final offer depends on job-related factors such as skills, experience, and location. Benefits include medical, dental, and vision insurance, a 401(k), paid time off, paid holidays, paid parental leave, and other benefits.

Requirements

At least 4 years of experience managing relationships with large enterprise customers.
Strong project management skills, including the ability to run multiple projects, coordinate internal and external stakeholders, and keep delivery on track.
Stakeholder management skills, including working across complex client organizations, aligning people with different priorities, and keeping senior stakeholders informed.
A track record of taking ownership and driving initiatives to measurable outcomes without waiting to be asked.
Clear, confident communication skills, including the ability to lead meetings and earn clients’ trust independently.

Nice To Haves

Experience owning or supporting enterprise customer renewal conversations.
Comfort with data and reporting, including turning account metrics into clear reports and business cases for client leadership.
Hands-on experience in retail store operations or distribution centers.

Responsibilities

Own assigned accounts end to end, including weekly working sessions, client relationships, and day-to-day decisions.
Build trusted relationships with client users and senior decision-makers, aligning daily work with strategic goals.
Prepare and lead client meetings, set agendas, drive discussions, and establish clear next steps and owners.
Lead strategic planning sessions and quarterly business reviews (QBRs).
Plan and run account projects, coordinate internal teams and client stakeholders, and keep delivery on time and in scope.
Partner with the Implementation Manager to keep builds on track and connect client needs with delivered work.
Monitor account health, identify risks early, and develop recommendations for addressing them.
Manage operational account activities, including support tickets, bug triage, and routine requests.
Identify and test improvements to ways of working with clients and within Quorso.