Customer Service Lead

SpartanNash • Allendale, MI

1d • Onsite

About The Position

The Customer Service Lead is responsible for maintaining a high standard of customer service in the store’s front-end operations. In the absence of the Customer Service Manager, this role supervises and directs front-end activities and operations to help ensure work shifts contribute to the store’s financial best interests. The role also completes other assigned duties in a timely manner.

The position performs a range of customer transactions and supports front-end operations, including training team members, managing selection and scheduling, and supervising staff to meet or exceed departmental productivity levels. The associate may also be assigned tasks in other departments based on customer experience needs.

The work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. The noise level is usually low to moderate, and travel requirements vary by assignment.

Requirements

• High school graduate or equivalent (GED).
• Proficient with computers, including email and spreadsheets.
• Ability to read, write, comprehend, and interpret documents.
• Accounting or bookkeeping skills.
• Ability to interpret and analyze financials.
• Ability to develop and manage budgets.
• Ability to delegate, direct, and implement.
• Suggestive selling and product knowledge.
• Detail-oriented.
• Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Responsibilities

• Accurately process cash, check, debit, credit, and EBT transactions; meet identification requirements; and handle over-rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and other media according to company policies.
• Ensure return-to-stock items are handled promptly and orderly, prioritizing perishable items.
• Know product locations in the store.
• Know advertised items, special prices, coupon deals, and other features of the store’s sales program.
• Train others to perform department activities and functions.
• Manage the selection and scheduling of others and supervise them to meet or exceed departmental productivity levels.
• Handle spoiled or damaged products according to established guidelines.
• Maintain a clean, attractive, and well-stocked department.
• Follow PPE and safety guidelines.
• Follow food safety and cleaning expectations.
• Follow guest experience guidelines.
• Perform tasks in other departments as assigned based on customer experience needs.
• Complete additional responsibilities as assigned.
• Complete all other duties in a timely manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED