Customer Service Lead

GO Car Wash•Round Rock, TX

About The Position

GO Car Wash is hiring a Customer Service Lead for a developmental leadership role intended to prepare the employee for a Team Leader position. The Customer Service Lead serves as manager on duty when Team Leaders, Assistant General Managers, or General Managers are absent. The role oversees day-to-day site operations, supports sales, and ensures company policies and procedures are followed. The position involves opening and closing the car wash, welcoming customers and promoting memberships, safely guiding vehicles into the wash, explaining the wash process, and maintaining a clean and functional site. The lead also addresses customer concerns, escalating issues when necessary, and assists with coaching teammates on safety standards and sales scripts. The role requires extended periods of standing, moving, and engaging with customers and teammates, including work outdoors. GO Car Wash describes its workplace as dynamic and fast-paced and offers competitive pay, health benefits, a 401(k), paid time off, free car washes, sales training, leadership coaching, and opportunities to advance into leadership roles. Customer Service Leads generally earn $18.50 per hour, comprising a $12.50 base hourly rate, an average of $2.00 per hour in membership-sales commission, and $4.00 per hour in tips. Commissions are uncapped.

Requirements

Be at least 16 years old.
Be legally authorized to work in the United States.
Have a positive, outgoing attitude and an interest in sales and leadership.
Have strong customer service skills and the ability to connect with customers and promote membership packages.
Be able to handle day-to-day site operations and resolve customer issues independently.
Be willing to learn and develop into a leadership role while working with site managers.
Have the energy and stamina to stand, move, and engage with customers and teammates for extended periods.
Be able to lift 25 pounds and work outdoors for long periods.

Nice To Haves

Previous experience in customer service and/or sales.

Responsibilities

Open and close the car wash according to company standard operating procedures.
Lead by example by greeting customers warmly and using sales scripts to promote membership sales.
Guide vehicles safely into the car wash and educate customers about the wash process.
Maintain site cleanliness and functionality to support a superior customer experience.
Address customer issues and escalate them to leadership when needed to support customer satisfaction and retention.
Assist with team coaching and ensure teammates follow safety standards and sales scripts.
Oversee day-to-day site operations and ensure company policies and procedures are followed when serving as manager on duty.