Customer Service Lead

Bass Pro Shops • Mitchell, SD

5d

About The Position

Under the supervision of the Group Sales or Department Manager, the Team Leader provides daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping deliver a pleasant and productive shopping experience. The Team Leader also helps staff, train, schedule, coach, and evaluate associates, and resolves customer and associate concerns with the Group Sales Manager, Department Manager, and Human Resources Manager. The position requires ongoing product knowledge, product demonstrations, support for special events, and attention to pricing, inventory, assortment, displays, signage, and advertised items. It provides a “legendary experience” by assessing customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain corporate plan-o-grams.
• Promote a pleasant and productive shopping experience and maintain a high level of personal customer service.
• Assist with department staffing by participating in interviews, recommending candidates, coordinating training, preparing weekly schedules, and providing input for performance appraisals.
• Coach and motivate associates to foster positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate concerns in coordination with the Group Sales Manager, Department Manager, and Human Resources Manager.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and displays, signage, and pricing of advertised items.
• Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
• Help customers make buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED