Customer Service Lead

Jet Aviation • Teterboro, NJ

3d • $54,000 - $60,000

About The Position

As a Customer Service Lead, you provide exceptional customer service and assist the management team in coordinating the department’s daily activities. You demonstrate leadership in day-to-day operations, help inspire new employees to become leaders, and support friendly, efficient customer service while ensuring adherence to operating procedures. The role calls for understanding the values and perspectives of superiors, subordinates, peers, and others.

This role supports customer service operations in a fast-paced aviation environment. The initial assignment is the second shift, 2:30–10:30 p.m.; schedules may change with business needs. The operation runs 24 hours a day, seven days a week, and training is expected to last approximately four to six weeks, during which hours may differ from the assigned shift.

The position is non-exempt, with a stated baseline pay range of $26.00–$29.00 per hour, equivalent to $54,000–$60,000 annually, plus potential for a performance-based bonus of up to 5% of annual salary. The role requires an airport ID badge within 30 days of hire and a valid driver’s license. Physical duties include handling, feeling, or reaching with the hands and fingers; frequently standing, walking, or sitting; occasionally climbing or balancing, kneeling, crouching, or crawling; frequently lifting or moving up to 25 pounds; and occasionally lifting or moving up to 50 pounds above the head. The position also requires close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• High school diploma or GED.
• At least 2 years of experience in customer service, aviation, hospitality, or a similar service-focused environment.
• Strong verbal communication skills in English.
• Ability to work flexible hours, including in varying weather conditions, and meet the physical demands of the role.
• Ability to communicate effectively, solve problems, and manage multiple tasks in a fast-paced environment.
• Ability to maintain a calm, professional, customer-focused approach under pressure.
• Commitment to delivering a high-end customer experience; adaptability, responsiveness, and attentiveness to customer needs.
• Positive attitude, professionalism, and strong interpersonal skills across diverse groups.
• Self-driven and accountable, and receptive to coaching and feedback.
• Sound judgment, empathy, and integrity in daily interactions.
• Ability to obtain an Airport ID Badge within 30 days of hire.
• Valid driver’s license.
• Support for Jet Aviation’s core values of Trust, Honesty, Alignment, and Transparency.

Responsibilities

• Deliver outstanding service to customers, flight crews, and guests in a fast-paced aviation environment.
• Support daily customer service operations, including team coordination, scheduling, and general administrative tasks.
• Communicate professionally with customers and crews in person, by phone, email, radio, and ARINC regarding service requests and operational needs.
• Coordinate aircraft support services, including fuel, maintenance, hangar arrangements, arrivals and departures, catering, transportation, and other vendor services.
• Assist with onboarding, training, and coaching team members to support strong performance and service standards.
• Accurately process billing, payments, fuel transactions, and reconciliation activities in SAP.
• Partner with leadership to maintain operational readiness, service excellence, and a positive team culture.
• Promote Jet Aviation’s services and represent the company professionally with customers, vendors, and internal stakeholders.
• Assist the management team with coordinating daily department activities and help ensure adherence to operating procedures.
• Display leadership in day-to-day operations and encourage new employees to develop as leaders.

Benefits

• Overtime pay for hours worked over 40 in one week.
• Holiday pay.
• Paid time off, including three floating holidays.
• 401(k) with a dollar-for-dollar company match up to 6%.
• General Dynamics employee discounts.
• Multiple medical, dental, and vision insurance options for employees and eligible family members.
• Paid sick time.
• Employee Assistance Program.
• Wellness programs and health awards.
• Annual merit increase opportunity.
• Annual bonus potential up to 5%.
• Tuition reimbursement for approved continuing-education pursuits.
• Health savings and flexible spending accounts.
• Short-term and long-term disability insurance.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED