PT Customer Lead

Ahold Delhaize•Glen Burnie, MD

13d•Onsite

About The Position

The Customer Lead provides fast, easy, flexible, and friendly service to customers in accordance with Food Lion customer service standards. The role works cooperatively with store associates and assists the Customer Service Manager and Assistant Customer Service Manager in maintaining Front End Standard Practice Manual standards and maximizing sales through excellent customer service. The Customer Lead may also perform cashier duties, manage the front end during brief absences of the CSM/ACSM, and work as a Food Lion To-Go Runner when scheduled or needed.

Requirements

High school graduation or equivalent is preferred.
Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and the technical requirements of the job.
Ability to perform the technical requirements of cashier and service center duties.
Meet minimum age requirements for specific job functions.
Meet the physical requirements of the position, with or without reasonable accommodations.

Nice To Haves

High school graduate or equivalent.

Responsibilities

Provide prompt, accurate, friendly service and engage customers to create a positive shopping experience; greet customers and use their names whenever possible.
Unload groceries from customers’ carts onto the belt, grouping items for ease of bagging, and check underneath carts and baby seats for items before completing orders.
Follow correct bagging procedures and scan orders and process payments according to standard practice.
Follow procedures for handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers; process refunds and error corrections; maintain accurate cash control; and perform overrides according to procedure.
Identify customers needing assistance and offer to take their orders to their cars, including Food Lion To-Go orders when applicable.
Remain alert and call for assistance when needed to meet service standards; check prices quickly and accurately.
Be courteous and helpful to associates and avoid personal conversations with associates when customers are present.
Wear the required Food Lion uniform and name badge, maintain a neat and clean appearance, and follow the dress code.
Retrieve shopping carts from the parking lot and cart corrals using the tether strap according to standard practice.
Keep the workstation and front-end area neat and clean; report register malfunctions to the Customer Service Manager or MOD; notify QA about front-end cleaning or maintenance issues.
Keep the MVP savings center kiosk supplied with paper and working properly.
Follow company guidelines, policies, and standard practices, and observe and correct unsafe conditions that could cause accidents.
Complete computer-based training and training aid courses.
Perform cashier duties when scheduled or as needed under surge plan guidelines.
Manage the front end during the brief absence of the CSM/ACSM when needed to maintain service standards.
Perform Food Lion To-Go Runner duties when scheduled or as needed.
Supply check stands with bags and register receipt and Catalina coupon paper, and restock cigarette drawers at each checkout lane.
Seek more efficient ways to work and help reduce costs and improve labor productivity.
Perform other duties as assigned.