Customer Invoicing Specialist

Leadership and Support•Carlisle, PA

19d•Onsite

About The Position

The Invoicing Specialist will ensure that all customers receive a timely, accurate, and customized invoice. This role requires an understanding of invoicing and billing processes, proficiency in Microsoft Word Suite and Adobe Acrobat, and the ability to learn ASC and Softeon WMS. The specialist will also provide support to other members of the Accounting, Finance, and Invoicing team.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite, Adobe Acrobat.
Ability to learn ASC and Softeon WMS.
Ability to provide support to other members of the Accounting, Finance and Invoicing team.
Ability to maintain a secure, well organized area free from clutter with information easily accessible to others.
Understand the functionality of Warehouse Management System and Transportation Management System.
Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

Responsibilities

Month end invoicing to be completed within 4 business days of EOM or directed by customer. Speed should never compromise accuracy.
Monitor and record external invoice errors on Clerical Error Spreadsheet.
Suggest ways to improve the accuracy and efficiencies of invoicing.
Ensure invoices are updated accurately with price changes based on contracts or addendum's.
Process daily invoicing accurately for Value Add and Transportation (if applicable).
Process billing according to customer billing procedures.
Meet customer based periods by ensuring all billings is complete by set deadline.
Keep customer files current.
Assist with coverage of Reception desk by answering phones and greeting visitors.
Answer phone by the third ringing cycle.
Cross-train on other customer invoice processing to provide account converge when needed.
Provide administrative support to management team as needed.
Maintain a secure, well organized area free from clutter with information easily accessible to others.
Understand the functionality of Warehouse Management System and Transportation Management System.
Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.