Customer Intelligence Unit Consultant

Choice Bank•Bloomington, MN

About The Position

The Customer Intelligence Unit (CIU) BaaS Consultant performs risk-based KYC, customer due diligence, enhanced due diligence, and transaction analysis for customers requiring centralized or heightened review, with a significant focus on Banking-as-a-Service programs and Fintech partners. The consultant assesses customers across industries, products and services, geographies, transaction volumes, ownership structures, and other risk factors; reviews referrals from FIU, CIU, Quality Assurance, and business partners; and documents clear, defensible risk conclusions. The position is available at three experience levels: CIU BaaS Consultant, CIU BaaS Consultant II, and CIU BaaS Consultant III. The appropriate level is determined based on relevant experience, demonstrated capabilities, and the scope and complexity of work performed. More experienced consultants may independently manage complex or escalated reviews and provide technical guidance and calibration support to less-experienced consultants. Some travel is required to support business needs, including team collaboration, internal trainings, and cross-functional initiatives; frequency and duration vary based on organizational and team needs.

Requirements

Relevant experience in one or more areas such as KYC, CDD, and EDD; BSA/AML and financial crime; customer risk rating and high-risk customer reviews; transaction analysis; sanctions screening; banking operations, risk, or compliance; BaaS, Fintech, or digital banking; customer onboarding and periodic review; quality control; compliance, research, and case-management systems; data analysis and reporting; or development of clear, defensible written risk conclusions.
Foundational knowledge of CIP, beneficial ownership, CDD, EDD, KYC, sanctions screening, customer risk rating, and transaction review principles for the Consultant level.
Ability to review detailed customer and financial information, identify discrepancies, and document fact-based conclusions for the Consultant level.
Proficiency in Excel and ability to learn research, compliance, case-management, and BaaS partner systems for the Consultant level.
Ability to obtain CAFCA or another approved financial crime certification within one year of employment for the Consultant and Consultant II levels.
Working knowledge of customer onboarding, periodic review, transaction analysis, sanctions, customer risk rating, quality control, and BaaS or Fintech operating models for the Consultant II level.
Experience independently conducting due diligence, resolving data or documentation gaps, and preparing defensible risk rationales for the Consultant II level.
Proficiency in Excel and familiarity with reporting, research, data visualization, or compliance workflow tools for the Consultant II level.
Strong knowledge of complex customer due diligence, transaction analysis, high-risk customer review, sanctions, risk rating, and quality-control practices for the Consultant III level.
Demonstrated ability to exercise independent judgment, synthesize multiple data sources, identify risk themes, and recommend mitigation or escalation for the Consultant III level.
Experience supporting BaaS, digital banking, Fintech, or other higher-risk business models for the Consultant III level.
Experience collaborating across FIU, Compliance, Quality Assurance, Operations, or business teams for the Consultant III level.
Proficiency with relevant compliance systems and research tools for the Consultant III level.

Nice To Haves

A bachelor's degree in Business, Finance, Accounting, Criminal Justice, or a related field is preferred; equivalent relevant experience may be considered.
Experience with Verafin, Horizon, SharePoint, or comparable platforms.
CAFCA, CAMS, CFE, CFCS, or a comparable certification for the Consultant III level.

Responsibilities

Perform risk-based customer due diligence, enhanced due diligence, and transaction analysis for Core, BaaS, and Fintech customers.
Analyze information from due diligence sources, including CIP, beneficial ownership, CDD/EDD, sanctions screening, vendor databases, negative news, transactional activity, partner information, and other relevant data.
Assess customer risk by considering ownership and control structures, source and use of funds, transaction behavior, counterparties, geographic exposure, products and services, expected activity, and other relevant risk indicators.
Identify documentation gaps, inconsistencies, unusual activity, emerging risks, and other matters requiring additional analysis or escalation.
Develop clear, comprehensive, and defensible risk conclusions based on available information and evidence.
Evaluate customer risk ratings, due diligence conclusions, and supporting information in accordance with established methodologies.
Prepare specialized due diligence review narratives, risk recommendations, referrals, escalations, and supporting documentation.
Partner with Fintech partners, FIU, Quality Assurance, Compliance, Operations, and other stakeholders to obtain information, investigate findings, and support consistent application of specialized due diligence requirements.
Identify and escalate recurring issues, data-quality concerns, process breakdowns, or potential control weaknesses found through customer reviews.
At more experienced levels, independently manage complex or escalated customer reviews and provide technical guidance and calibration support to less-experienced consultants.
At the Consultant level, develop proficiency in specialized due diligence and risk-based customer reviews within established procedures; analyze customer and financial information, identify discrepancies and risk factors, document fact-based conclusions, and escalate nonstandard situations.
At the Consultant II level, independently conduct specialized due diligence and transaction analysis, including for higher-volume and higher-risk customer populations; resolve data and documentation gaps, evaluate customer risk and activity, develop defensible risk rationales, and collaborate across teams.
At the Consultant III level, independently own complex, high-risk, high-volume, nonroutine, or escalated reviews; exercise independent analytical judgment, develop risk recommendations, coordinate resolution of complex referrals, and provide technical guidance and calibration support.