Customer Insights Program Manager

Aston Carter • Seattle, WA

3d • $53 - $54 • Remote

About The Position

We are seeking a Customer Insights Program Manager to drive cross-functional initiatives focused on customer feedback, stakeholder engagement, operational excellence, and continuous process improvement. The role is suited to an experienced project or program management professional who can coordinate multiple stakeholders, manage complex initiatives, and turn data-driven insights into actionable business outcomes.

The position serves as a liaison across internal teams, helping projects progress efficiently and improving customer insights programs, reporting processes, and team operations. It requires strong stakeholder management and project coordination skills, along with the ability to work autonomously in a fast-paced environment. The position is a contract based in Seattle, Washington, and is described as fully remote; the posting also says the candidate must be able to go onsite as needed in Seattle or Bellevue.

The pay range is $53.00–$54.00 per hour. If eligible, benefits for this temporary role may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth post-tax contributions; voluntary life and AD&D insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave such as PTO, vacation, or sick leave. Benefit eligibility may depend on job classification and length of employment, and benefits may be subject to change and plan terms.

Requirements

• Bachelor's degree or equivalent professional experience.
• 4–7 years of experience in Project Management, Program Management, or a related field.
• Strong stakeholder management experience and ability to engage and influence cross-functional partners.
• Proven experience coordinating projects across multiple teams and business functions.
• Experience working with data, reporting, and basic analytics to support business decision-making.
• Advanced proficiency with Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently with minimal guidance and take ownership of deliverables.
• Ability to explain findings, communicate project outcomes, and present recommendations to stakeholders.

Nice To Haves

• Experience supporting customer insights, Voice of Customer (VOC), customer feedback, or survey-based programs.
• Survey creation, survey analytics, or customer research experience.
• Experience in a consumer products, technology, e-commerce, or similar fast-paced environment.
• PMP, CAPM, Agile, or related project management certifications.

Responsibilities

• Lead and coordinate multiple projects and programs simultaneously, ensuring timely delivery and successful outcomes.
• Partner with cross-functional stakeholders, including Marketing, Quality Assurance (QA), Product Management, and Customer Insights teams.
• Track project milestones, establish timelines, assign responsibilities, and monitor progress against objectives.
• Prepare and present project status updates, executive summaries, and progress reports to leadership.
• Drive operational improvements and process optimization initiatives to enhance team efficiency and effectiveness.
• Gather business requirements with internal stakeholders, align priorities, and remove project roadblocks.
• Support customer feedback and insights initiatives, including survey programs and Voice of Customer (VOC) activities when applicable.
• Analyze and interpret data, metrics, and reporting outputs to identify trends and provide recommendations.
• Ensure projects align with organizational goals and customer experience objectives.
• Influence stakeholders and drive results through communication, collaboration, and relationship-building.

Benefits

• Medical, dental, and vision coverage (if eligible).
• Critical illness, accident, and hospital coverage (if eligible).
• 401(k) retirement plan with pre-tax and Roth post-tax contributions (if eligible).
• Voluntary life and AD&D insurance for the employee and dependents (if eligible).
• Short- and long-term disability coverage (if eligible).
• Health Spending Account (HSA) (if eligible).
• Transportation benefits (if eligible).
• Employee Assistance Program (if eligible).
• Time off or leave, including PTO, vacation, or sick leave (if eligible).

What This Job Offers

• Career Level: Mid Level