Customer Information Center Intern

Rockland Trust Company • Rockland, MA

7d • Onsite

About The Position

Rockland Trust is seeking enthusiastic, customer-focused summer interns to join its Customer Information Center (Call Center) team. Interns help customers navigate banking products and services while gaining hands-on experience in retail banking and financial services. They participate in meaningful work, collaborate across departments, and work with fellow interns on a summer-long project, sharing ideas, developing solutions, and presenting their work to leadership. The position is in-office at one of the following Massachusetts locations: Brockton, Franklin, Lowell, or Plymouth. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

The internship offers exposure to banking products, services, and customer interactions, along with comprehensive training, ongoing professional development, mentorship, and opportunities to network with colleagues and leaders. It is intended for students interested in banking, finance, customer experience, or developing transferable business skills. Rockland Trust describes its workplace as respectful and inclusive and is an equal opportunity employer.

Requirements

• Interest in banking, finance, or customer experience.
• Strong communication and interpersonal skills.
• A customer-service mindset and desire to help others.
• Strong problem-solving and critical-thinking abilities.
• Effective organization and time-management skills.
• Comfort using Microsoft Office and navigating multiple systems simultaneously.
• Positive attitude, adaptability, and willingness to learn.
• Ability to work in a fast-paced, team-oriented environment.

Nice To Haves

• Rising junior or senior pursuing a degree in Business or a related field.

Responsibilities

• Assist customers with questions about banking products and services, online banking, loans, checking accounts, and other offerings.
• Provide friendly, professional, solution-focused customer service.
• Identify customer needs and connect customers with appropriate banking solutions.
• Build confidence navigating customer conversations and resolving inquiries.
• Collaborate with colleagues across teams to support customer and business needs.
• Participate in community outreach and volunteer activities.
• Contribute to collaborative summer intern projects with fellow interns.

Benefits

• Comprehensive training and ongoing professional development.
• Mentorship from experienced banking professionals.
• Opportunities to network with leaders and colleagues throughout the organization.
• Hands-on experience in customer service, banking, and financial services.
• Exposure to a variety of banking products and customer interactions.
• Experience working on a collaborative intern project with peers.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed