Customer Information Center Intern

Rockland Trust • MA, MA

7d • Onsite

About The Position

Rockland Trust is seeking enthusiastic, customer-focused summer interns to join its Customer Information Center (Call Center) team. Interns help deliver exceptional customer experiences while learning about retail banking and financial services. They assist customers with questions about banking products and services, online banking, loans, checking accounts, and other matters; identify customer needs and connect customers with appropriate banking solutions; and collaborate with colleagues to support customer and business needs. Interns also participate in community outreach and volunteer activities and work with fellow interns on a collaborative summer-long project to develop solutions and present their work to leadership.

The internship offers hands-on exposure to banking products, services, and customer interactions, along with comprehensive training, ongoing professional development, mentorship, and opportunities to network with colleagues and leaders. Work is in-office at one of the listed Massachusetts locations, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

• Strong communication and interpersonal skills.
• A customer service mindset and desire to help others.
• Strong problem-solving and critical-thinking abilities.
• Effective organization and time-management skills.
• Comfort using Microsoft Office and navigating multiple systems simultaneously.
• Positive attitude, adaptability, and willingness to learn.
• Ability to work in a fast-paced, team-oriented environment.

Nice To Haves

• Rising junior or senior pursuing a degree in Business or a related field.
• Interest in banking, finance, or customer experience.

Responsibilities

• Assist customers with questions about banking products and services, online banking, loans, checking accounts, and other topics.
• Provide friendly, professional, solution-focused customer service.
• Identify customer needs and connect customers with appropriate banking solutions.
• Build confidence navigating customer conversations and resolving inquiries.
• Collaborate with colleagues across teams to support customer and business needs.
• Participate in community outreach and volunteer activities.
• Contribute to collaborative summer intern projects alongside fellow interns.

Benefits

• Comprehensive training and ongoing professional development.
• Mentorship from experienced banking professionals.
• Opportunities to network with leaders and colleagues throughout the organization.
• Hands-on experience in customer service, banking, and financial services.
• Exposure to a variety of banking products and customer interactions.
• Collaborative intern project experience with peers.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed