Remote Customer Experience Team Lead | Work From Home | Leadership Development

Globe Life AIL - Lisa Russel•Newport News, VA

6d•Remote

About The Position

AO is seeking motivated, service-driven professionals to join our growing team as Remote Customer Experience Team Leads. This opportunity combines client relationship management, team development, mentorship, and leadership training within a fully remote environment. Whether you already have leadership experience or are a high-performing professional ready to develop into a leadership role, we provide the training, mentorship, systems, and ongoing coaching to support your growth. As a Remote Customer Experience Team Lead, you'll combine hands-on client service with leadership development. You'll work directly with clients while learning how to coach, mentor, motivate, and support other representatives. As your leadership skills and team responsibilities grow, you'll have opportunities to take on greater responsibility and advance within the organization. This is an ideal opportunity for someone who enjoys helping people succeed—both clients and teammates.

Requirements

Strong customer service and relationship-building skills
Excellent written and verbal communication
Leadership potential and an interest in developing others
Positive, solutions-focused attitude
Strong organization and time-management skills
Self-motivation and personal accountability
Ability to provide constructive feedback and encouragement
Comfort working independently in a remote environment
Coachability and commitment to continuous improvement
Professionalism and integrity
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have a computer or laptop with webcam and microphone
Maintain reliable high-speed internet
Have a quiet, professional workspace
Be comfortable using Zoom and web-based technology
Be willing and able to obtain the required state Life & Health Insurance License

Nice To Haves

Experience in customer service, management, team leadership, hospitality, retail, healthcare, education, recruiting, financial services, military leadership, or sales is helpful—but not required.
Leadership Experience Preferred, Not Required

Responsibilities

Deliver an Exceptional Client Experience: Meet with clients through scheduled Zoom and phone appointments, listen to client needs and provide professional, personalized guidance, explain available life, accident, and supplemental health benefit options, assist eligible clients through applications and enrollment, build long-term relationships through consistent service and follow-up, support existing clients with policy reviews, beneficiary updates, and service needs.
Coach & Develop Team Members: Lead by example through professionalism and accountability, support new representatives during onboarding and development, coach team members on communication, client service, and performance, help individuals establish goals and identify opportunities for improvement, recognize achievements and encourage continued professional growth.
Support Team Performance: Help track individual and team performance, identify opportunities to strengthen client satisfaction, collaborate with leadership on team goals and development strategies, encourage consistency, accountability, and effective time management, help create a positive, results-focused virtual team environment.
Continue Developing as a Leader: Participate in weekly leadership development, receive mentorship from experienced leaders, attend virtual coaching and professional-development sessions, strengthen communication, coaching, and management skills, prepare for increased leadership responsibilities and advancement.