Customer Experience Supervisor I - Hamilton Place
About The Position
The Customer Experience Supervisor I is accountable for driving profitable sales growth by leading and engaging associates, coaching them on customer service, leading company training initiatives, and delivering company checkout experience strategies. The role directs customer service activities throughout the store and serves as a role model for the Manager on Duty program. The supervisor trains, mentors, and coaches cashier associates; monitors checkout procedures and productivity; and shifts resources to checkouts in response to store traffic. The role also supports hiring and onboarding activities, coordinates training, edits schedules to optimize staffing, and partners with store leadership on training compliance. The position supports company shrink and safety initiatives and is expected to meet performance standards for credit, product and service sales, customer service, profit, productivity, and attendance. JCPenney describes itself as a shopping destination for diverse, working American families, with a broad assortment of fashion, apparel, home, beauty, and jewelry products and personal services. The company has 50,000 associates worldwide and more than 650 stores in the U.S. and Puerto Rico. The stated pay range is USD $19.00 to $23.75 per hour.
Responsibilities
- Direct customer service activities throughout the store and model outstanding customer service.
- Greet and assist customers in finding products, involve other team members when additional help is needed, and listen to and resolve customer issues.
- Maximize sales and service by ensuring appropriate staffing and managing FIND more, credit, rewards, and gift card programs.
- Train, mentor, and coach cashier associates on checkout procedures and service behaviors.
- Observe checkout practices and ensure associates consistently follow checkout experience processes.
- Monitor associate efficiency using Point of Sale productivity metrics.
- Shift resources to checkout areas as store traffic fluctuates and reduce peak-period wait times using Mobile Point of Sale, Satellite Registers, and Expeditor stations.
- Partner with others to stock Impulse futures and identify checkout supply needs.
- Create and monitor store open requisitions and route qualified applicants to the appropriate hiring manager.
- Coordinate the interview Talent Tryout process, new-hire orientations, and training; administer ongoing associate training.
- Partner with the Sales Floor Supervisor and General Manager on training compliance.
- Review schedules and make productive edits to optimize resources.
- Support company shrink and safety initiatives.
- Consistently meet established performance standards, including credit program, product and service sales, customer service, profit, productivity, and attendance goals.
Benefits
- Medical insurance, if eligible
- Dental insurance, if eligible
- Vision insurance, if eligible
- Term life insurance, if eligible
- Paid vacation, if eligible
- Paid holidays for associates eligible for paid vacation (MTO); eligible associates receive eight paid holidays during the calendar year
- Additional compensation for all store hourly associates scheduled to work on a designated holiday
- 401(k) with Company match, if eligible
- Associate discount on JCPenney merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
