Customer Experience Specialist

Aston Carter • Tacoma, WA

7h • $22 - $24 • Onsite

About The Position

The Customer Experience Specialist coordinates and tracks customer orders from initial request through completion, ensuring accurate documentation, timely billing, and clear communication with internal teams. This entry-level role provides comprehensive training and opportunities for long-term career growth into areas such as account management, project management, transportation, or sales. The role supports the company as it builds out its regional structure and is based in Tacoma, Washington. The posting describes a hybrid schedule with onsite work Tuesday through Thursday and remote work Monday and Friday, while a separate workplace-type statement describes the position as fully onsite. Standard hours are 8:00 a.m. to 5:00 p.m.; candidates should live within a realistic commuting distance of Tacoma. No travel requirement is specified.

Requirements

• Strong organizational skills and attention to detail.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort learning and working across multiple computer systems.
• Positive, adaptable, team-oriented attitude.
• Reliable and proactive, with eagerness to learn new processes and systems.
• Customer service mindset focused on supporting internal stakeholders.
• Accurate data-entry skills and basic familiarity with order tracking and billing concepts.
• Ability to build positive relationships and contribute to a close-knit, collaborative team.
• Ability to commute a realistic distance to Tacoma to support the stated hybrid schedule.

Nice To Haves

• Previous experience in administrative support, data entry, customer service, billing, logistics, or order management.
• Experience in the hazardous waste or environmental services industry.
• Interest in long-term career growth and mobility within the organization.

Responsibilities

• Coordinate and track customer orders from initial request through completion, ensuring accuracy and timeliness.
• Create, update, and maintain organized, accessible order documentation and manifests.
• Coordinate scheduling and routing with transportation teams to support efficient, on-time service.
• Communicate order status, scheduling updates, and changes clearly and promptly to internal stakeholders.
• Monitor open orders and follow up to ensure timely completion and accurate billing.
• Enter data accurately across multiple computer systems and platforms.
• Maintain accurate records and follow up on outstanding items until resolved.
• Manage competing priorities in a fast-paced environment while maintaining attention to detail.
• Collaborate with team members and contribute to a friendly, professional, supportive team culture.
• Adapt to evolving processes and support the development of the company's regional structure.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical Illness, Accident, and Hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off/leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed