Customer Experience Specialist (Service Business Development Center)

Berlin City Auto Group • Portland, ME

1d • $18 - $20 • Onsite

About The Position

Berlin City Auto Group is seeking a customer-focused Customer Experience Specialist for its Service Business Development Center in Portland, Maine. The role is the first point of contact for service customers and supports an exceptional experience before they arrive at the dealership. Specialists build relationships and help customers schedule vehicle service, get answers, and stay informed through phone, email, text, and online interactions. No automotive experience is required; training, tools, coaching, and career development are provided. The position offers opportunities to advance into leadership, service advising, management, and other dealership roles.

The role is suited to people with customer service experience in areas such as hospitality, healthcare, banking, retail, customer success, or administrative support. Success depends on professional communication, empathy, organization, follow-through, and the ability to manage multiple customer conversations and priorities in a fast-paced environment.

Starting pay is $18.00–$20.00 per hour, based on experience, plus a performance bonus of up to $125 per week. Benefits include paid time off accruing from the first day, medical, dental, vision, life, and disability insurance, a 401(k) with employer contribution, a health and wellness reimbursement of up to $75 per month, employee discounts, and recognition programs.

Requirements

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong computer skills and confidence learning new technology.
• At least 18 years of age.
• Authorized to work in the United States.
• Ability to successfully pass a pre-employment background check.
• Ability to maintain a positive, professional attitude while managing multiple priorities.
• Ability to remain calm, resourceful, and solution-oriented in a fast-paced environment.
• Ownership of customer concerns and follow-through until they are resolved.
• Organization, attention to detail, and ability to manage multiple conversations simultaneously.
• Initiative, accountability, and a strong work ethic.
• Motivation to achieve goals while putting the customer first.

Nice To Haves

• Previous experience in hospitality, healthcare, banking, retail, customer success, administrative support, contact centers, or concierge-style service is highly valued.
• Experience with CRM software or appointment scheduling systems is a plus but not required.

Responsibilities

• Deliver an exceptional customer experience by phone, email, text, and online.
• Listen to customer needs and provide personalized solutions as a trusted first point of contact.
• Build relationships with current and future service customers through proactive communication and follow-up.
• Answer incoming Service Department calls promptly and professionally.
• Schedule service appointments efficiently while maximizing customer convenience.
• Communicate with customers through their preferred method, including phone, text, and email.
• Follow up to confirm appointments, answer questions, and support a seamless service experience.
• Partner with the Service Department to provide a consistent, high-quality experience from start to finish.
• Maintain accurate customer information in the CRM system to support communication and follow-up.
• Resolve customer questions with empathy, professionalism, and urgency.
• Look for opportunities to exceed customer expectations and strengthen long-term relationships.

Benefits

• Paid training with ongoing coaching and professional development.
• Paid time off accruing from the first day.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• 401(k) with employer contribution.
• Health and wellness reimbursement of up to $75 per month.
• Employee discounts.
• Recognition programs celebrating outstanding customer service and high performance.
• Competitive hourly pay plus weekly performance bonuses of up to $125 per week.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed