Business Customer Experience Specialist (Wausau, WI)

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower•Wausau, WI

10h

About The Position

The Business Customer Experience Specialist provides comprehensive sales support to wireless sales consultants, major account representatives, and agents. The role analyzes customer account information, performs rate plan analysis, resolves billing issues, and promotes Cellcom services to business and consumer customers. It also includes administrative work, trade show support, and delivering customer service over the phone and in person. The position supports trade shows and tabletop events through setup and staffing, and assists with walk-in sales opportunities, equipment activations, and general customer service. Other duties may be assigned.

Requirements

Four-year high school education or equivalent.
At least two years of experience in customer service or sales.
Valid driver's license.
Ability to analyze customer account information, perform rate plan analysis, and resolve billing issues.
Detail-oriented approach and interest in providing excellent customer service, resolving billing issues, and supporting sales initiatives.

Nice To Haves

Associate degree.
Knowledge of wireless sales and service.

Responsibilities

Provide sales support to wireless sales consultants and major account representatives.
Perform administrative functions, including system data entry, equipment delivery, inventory tracking, and correspondence writing.
Assist customers by phone and in person, respond to billing questions, and promote Cellcom services.
Analyze customer account information, perform rate plan analysis, and resolve billing issues.
Assist with trade show and tabletop setup and staffing, and support walk-in customer sales opportunities, including activating new equipment and providing general customer service.
Perform other duties as assigned.

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