Customer Experience Specialist

WG&R Furniture • Green Bay, WI

19h • $17 • Onsite

About The Position

The Customer Experience Specialist helps customers with questions and service-order needs through phone calls, email, text, and online chat. The role listens to customers, resolves problems, and helps turn questions or concerns into positive experiences. The specialist manages service orders and communicates with customers and teammates to keep service needs moving, while ensuring customers feel heard, supported, and valued.

WG&R has served Northeast Wisconsin since 1946 and is 100% employee-owned.

Requirements

• Genuinely enjoy helping people and finding solutions.
• Strong communication and listening skills.
• Ability to juggle multiple priorities while keeping track of details.
• Comfort with computers and learning new systems.
• Enjoy working with a team and finding ways to make things better.

Responsibilities

• Help customers with questions, concerns, and service needs, primarily over the phone.
• Provide support through inbound calls, email, text, and online chat.
• Listen empathetically and help find solutions when things do not go as planned.
• Help manage service orders and communicate with customers and teammates to resolve needs.
• Make customers feel heard, supported, and valued.

Benefits

• Starting pay of $17+ per hour, based on relevant experience.
• Employee Stock Ownership Plan (ESOP).
• 401(k) with match; combined with ESOP, the company contributes 7% toward retirement.
• Health, dental, and vision insurance.
• Health Savings Account (HSA) contributions.
• Company-paid life and disability insurance.
• Paid holidays and vacation.
• Employee discount.
• Onsite gym.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed