Customer Experience Specialist

Healthy Kids Programs • Danbury, CT

4d • Onsite

About The Position

Healthy Kids Programs is seeking a Customer Experience Specialist to support families throughout the registration and enrollment process and help ensure a smooth, organized, and positive experience. The role combines customer service, family enrollment, technology, and administrative support. The specialist is a primary point of contact for prospective and enrolled families, assisting them with registration, enrollment, scheduling, required documentation, and childcare assistance programs.

The position is part-time, Monday through Friday, with one consistent six-hour weekday shift assigned at hire based on program needs. Available shifts are 8:00 AM–2:00 PM, 9:00 AM–3:00 PM, and 11:00 AM–5:00 PM. The role is based at Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524. Pay is $18–$21 per hour, depending on experience.

Healthy Kids Programs is a mission-driven, award-winning organization dedicated to accessible, high-quality childcare. It has more than 150 locations offering Early Learning, Before & After School, and Summer Camp programs, and is a Certified Benefit Corporation. The organization describes its team as collaborative and growth-oriented, and says it is committed to positive impact and supporting employees’ growth.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfort learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Nice To Haves

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM or registration systems.
• Ability to explain complex eligibility and documentation requirements clearly and supportively.
• Experience supporting families from diverse backgrounds.
• Bilingual skills.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families by phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Accurately process registrations, including billing, scheduling, and account setup.
• Follow up with prospective families to support completion of enrollment and continued engagement.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Explain subsidy eligibility, application, recertification, and documentation requirements to families.
• Support enrollment steps that coordinate with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.

Benefits

• Employer-paid childcare for children enrolled in the program on the days and during the hours worked.
• Telehealth coverage.
• Vision coverage.
• Dental coverage.
• 401(k) for eligible employees.
• Paid sick time.
• On-demand pay.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED