Customer Experience Specialist

Balfour Beatty Communities • Abilene, TX

9d • Onsite

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver quality living experiences by serving as a community ambassador and supporting property marketing, sales, customer engagement, and resident satisfaction. The role works with prospects, applicants, and current residents to help identify suitable homes and guide them through application, leasing, move-in, renewal, and move-out processes. It also supports resident engagement through events and activities and helps maintain the community’s presentation and readiness for showings.

Requirements

• High school diploma or GED.
• At least one year of customer service experience or skills.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and a safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with the company’s Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Attract prospective residents through outreach and advertising that highlights the community’s selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist according to company policy.
• Inspect the property regularly to identify deficiencies or issues requiring attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections of move-in homes and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Understand community lease agreements and policies to assist residents with needs and inquiries.
• Conduct market surveys to assess competitors’ strengths and weaknesses.
• Use company software in accordance with its policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first day of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off, including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED