Customer Experience Specialist

Balfour Beatty Communities • Fort Leonard Wood, MO

3d

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist helps deliver exceptional living experiences by carrying out property marketing, sales, and customer-engagement activities. The specialist serves as a community ambassador, working with prospects, applicants, and current residents to help them find a suitable home and to support a positive experience throughout residency. The role guides customers through application, leasing, move-in, renewal, and move-out processes and contributes to resident engagement.

Requirements

• High school diploma or GED.
• At least one year of customer service experience or skills.
• Strong people management and leadership skills.
• Solid interpersonal, customer-relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record.

Nice To Haves

• Property management or hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Deliver responsive, consistent, positive, and professional interactions to support resident experience and satisfaction.
• Attract prospects through outreach and advertising that highlights the community’s selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective-resident waitlist in accordance with company policy.
• Inspect the property regularly to identify deficiencies or issues requiring attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct move-in pre-inspections and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Maintain knowledge of the community lease agreement and policies to assist residents with needs and inquiries.
• Conduct market surveys to compare competitors’ strengths and weaknesses.
• Understand and follow company software usage and policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off, including sick leave, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED