Customer Experience Specialist

Balfour Beatty Communities • Groton, CT

5d • Onsite

About The Position

At Balfour Beatty Communities, the Customer Experience Specialist supports the company’s mission of delivering quality communities and exceptional living experiences. The role handles property marketing, sales, and customer engagement, serving as a community ambassador who builds interest in the property and helps prospects, applicants, and residents find suitable homes and have a positive experience throughout their residency. The specialist guides people through application, leasing, move-in, renewal, and move-out processes, while providing responsive and professional service.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience using Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and a safe driving record.

Nice To Haves

• Property management experience.
• Hospitality experience.

Responsibilities

• Manage and respond to community inquiries in accordance with Exceptional Living Policies.
• Deliver a high level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
• Create exceptional living experiences during customer and resident interactions.
• Attract prospective residents through outreach and advertising that highlights the community’s unique selling features.
• Follow up with qualified prospects according to company policy.
• Renew residents at the end of lease terms where required.
• Monitor, communicate, and manage the prospective resident waitlist according to company policy.
• Regularly inspect the property to identify deficiencies or issues requiring attention.
• Prepare the property for daily showings, including opening and closing model units and amenities.
• Conduct pre-inspections for move-ins and move-out inspections using company software.
• Create, coordinate, attend, and assist with Lifeworks events and activities as required.
• Maintain knowledge of the community lease agreement and policies to assist residents with needs and inquiries.
• Conduct market surveys to compare competitors’ weaknesses and advantages.
• Use company software in accordance with company policies.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first day of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off, including sick days, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED